Experienced Senior Customer Success Manager – Enterprise Solutions and Strategic Partnerships
Imagine a world where technology empowers people to achieve the impossible. At blithequark, we're building that world by providing innovative solutions that automate workflows, provide actionable insights, and drive business growth. As a Senior Customer Success Manager, you'll play a critical role in helping our largest retail clients achieve their goals and objectives. If you're a customer-obsessed problem solver with a strong technical foundation and a strategic mindset, we want to hear from you. About blithequark blithequark gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. We're a high-growth company with a people-first culture, and we're looking for talented individuals like you to. The Role We're seeking an experienced Senior Customer Success Manager to join our Enterprise Success team. As a key member of our team, you'll be responsible for the overall success of one of our largest retail clients. You'll oversee and coordinate projects for this single existing client account, ensuring alignment with their goals and objectives. This will include supporting our client in realizing specific KPIs by driving adoption of blithequark's patented, advanced capabilities within key client applications. Key Responsibilities * Develop and oversee programs and projects specific to the assigned client account, ensuring alignment with their goals and objectives. * Monitor program performance, track key metrics & product usage, and report progress to both the client and senior management. * Identify and mitigate risks, resolving issues proactively to ensure successful program execution. * Own technical discovery and qualification for opportunities to increase customer adoption and utilization of blithequark's products. * Oversee technical projects ranging from the roll-out of new capabilities, software upgrades, coordination of support requests, integrations, and rollouts of new applications and use-cases. * Identify and present to our client how our mobile data capture and augmented reality solutions can improve current business processes. * Influence our product strategy by effectively communicating feedback from our client and working with the product teams to develop new product features. * Support key partners working closely with our client with product and use-case expertise. * Coordinate cross-functional teams and facilitate effective communication between internal teams and the client. Who We're Looking For * A high-performing customer-obsessed problem solver with a strong technical foundation and a strategic mindset. * 7+ years of experience in presales, technical consulting, solutions engineering, software engineering, or program management in a fast-paced tech environment. * Excellent communication skills, able to explain complex technical topics for stakeholders at all levels. * Analytical and data-driven, with a passion for understanding how technology can drive measurable business outcomes. * Hands-on experience working with enterprise software systems, ideally within the mobile ecosystem. * Bachelor's degree in Computer Science, Engineering, or related field preferred. * Ideally based in Bentonville, AR, or Dallas, TX (with willingness to travel frequently to Bentonville). Why Join blithequark? * Attractive individual equity plan in a high-growth company * Smart, people-first culture * Flexible, office, hybrid, or home working * Innovation hackathons * Team outings * Festive/end-of-year all-company celebrations * Your birthday off * Learning and development opportunities * Top-notch tech pack to enable you to do your most productive work * Brand new optimized-for-hybrid working HQ in Zurich as well as local offices in hotspots London, Tampere, Warsaw, Boston, Olsztyn, and Tokyo * As well as specific benefits related to the location you are joining Diversity, Equity, and Inclusion At blithequark, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. We're committed to equal employment opportunities and welcome applications from all qualified candidates, regardless of their background, identity, or experience. If you're a motivated and detail-oriented individual with a passion for technology and customer success, we want to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you and explore how you can help us build a world where technology empowers people to achieve the impossible.