Experienced Customer Service Technical Support Agent – Remote Opportunity at blithequark

Are you a customer-centric individual with a passion for technical support and sales? Do you thrive in a fast-paced environment where no two days are the same? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Service Technical Support Agent. As a key member of our team, you will provide exceptional support to our customers, dealers, and sales representatives, ensuring that their experience with our products is nothing short of outstanding. About blithequarkblithequark is a leading global company specializing in innovative outdoor recreational products.Our portfolio includes a range of market-leading brands, each designed to turn ideas into adventure. With a commitment to quality, innovation, and customer satisfaction, we strive to be the go-to destination for outdoor enthusiasts worldwide. Job SummaryAs an Experienced Customer Service Technical Support Agent, you will be responsible for providing top-notch technical and sales support to our customers, dealers, and sales representatives. Your primary focus will be on resolving technical product issues, providing product recommendations, and ensuring that our customers receive the highest level of service.This is a remote opportunity, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team. Key Responsibilities• Provide exceptional technical and sales support to customers, dealers, and sales representatives via phone, email, live chat, and social media. • Diagnose and resolve technical product issues, including troubleshooting advice and directing customers to qualified repair facilities. • Enter orders for replacement parts, finished products, repair authorizations, and facilitate returns process during or after the warranty period.• Provide pre-sale support, including product selection, installation, and rigging, promotions, product availability, pricing, and where to purchase. • Document interactions in the appropriate computer application to drive continuous improvements in process and product quality. • Respond to inquiries, resolve routine issues, and educate customers on company products. • Execute routine reports and independently create reports to support department activities. • Maintain and monitor personal performance metrics to ensure department KPIs are met.• Strive for continuous improvement and contribute to a culture of excellence within the team. Essential Qualifications• 1-2 years of experience in customer service, technical support, or sales. • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues. • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions. • Proficiency in computer applications, including CRM software and bolthires Office.• Ability to work in a fast-paced environment, with multiple priorities and deadlines. • Strong attention to detail, with a focus on accuracy and quality. Preferred Qualifications• Experience in the outdoor recreational industry or a related field. • Knowledge of product features, functions, and technical specifications. • Familiarity with CRM software and other technical tools. • Certification in customer service or technical support. • Experience working in a remote or virtual environment. Skills and Competencies• Continuous Improvement: ability to identify areas for improvement and implement changes to drive excellence.• Customer Support/Service: exceptional communication and interpersonal skills, with a focus on customer satisfaction. • Documentation: ability to accurately document interactions and maintain records. • Identify Issues: strong problem-solving skills, with the ability to analyze complex technical issues. • Online Chat: proficiency in live chat software and ability to provide effective support. • Order Processing: ability to enter orders and facilitate returns process. • Performance Analysis: ability to analyze data and metrics to drive continuous improvement.• Performance Metrics: ability to maintain and monitor personal performance metrics. • Post-Sales: ability to provide exceptional support after the sale. • Pre-Sales: ability to provide product recommendations and support before the sale. • Problem Solving Skills: ability to analyze complex technical issues and provide effective solutions. • Process Improvement: ability to identify areas for improvement and implement changes. • Product Pricing: knowledge of product features, functions, and technical specifications.• Promotional Products: ability to provide product recommendations and support. • Reporting Skills: ability to execute routine reports and independently create reports. • Retail Channel: knowledge of retail channels and ability to provide support. • Returns Processing: ability to facilitate returns process. • Sales: ability to provide product recommendations and support. • Sales Support: ability to provide exceptional support to sales representatives. • Social Media: proficiency in social media software and ability to provide effective support.• Technical Sales: ability to provide technical support and sales recommendations. • Technical Support: ability to provide exceptional technical support. Career Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Technical Support Agent, you will have access to a range of training programs, including:• On-the-job training and coaching• Online training modules and webinars• Mentorship programs• Opportunities for advancement and career growthWork Environment and Company Cultureblithequark is a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction.Our team is passionate about delivering exceptional service and support to our customers, and we strive to create a culture of excellence within the company. Compensation, Perks, and BenefitsAs an Experienced Customer Service Technical Support Agent, you will receive a competitive salary, plus a range of benefits, including:• Health, dental, and vision insurance• 401(k) matching program• Paid time off and holidays• Opportunities for advancement and career growth• A dynamic and supportive work environmentIf you are a motivated and customer-centric individual with a passion for technical support and sales, we encourage you to apply for this exciting opportunity.Please submit your resume and cover letter to. We look forward to hearing from you!