Experienced Senior Customer Success Manager – Direct Sales Industry Expertise

Are you a seasoned professional with a passion for building strong relationships and driving business growth? Do you have a deep understanding of the Direct Sales industry and a proven track record of delivering exceptional customer experiences? If so, we want to hear from you! blithequark is seeking an experienced Senior Customer Success Manager to join our dynamic team and help us continue to revolutionize the world of Relationship Commerce. About blithequark blithequark is a fast-paced, innovative company that's changing the way businesses approach customer relationships. Our powerful platform empowers merchants to create seamless, one-of-a-kind subscriber and membership experiences that turn one-time transactions into profitable recurring customer relationships. With a growing list of top-tier clients, including L'Oreal, Dollar Shave Club, and La Colombe Coffee, we're committed to creating a welcoming and supportive environment for all people. Our company values celebrate collaboration, different perspectives, and curiosity, and we're dedicated to building a tight-knit community that's passionate about getting to the right answer. The Role As a Senior Customer Success Manager at blithequark, you'll be responsible for owning the post-sales experience and working directly with our customers to understand their business needs and partner with them to ensure their success. You'll use your consultative and relationship-building skills to deliver strategic recommendations, best practices, and expertise to our clients, and leverage your knowledge of the Direct Sales industry to tailor strategies and communications that resonate with companies operating in this space. Key Responsibilities * Develop a deep understanding of your customers' businesses, including their objectives and success criteria for a relationship commerce program and how it fits into their long-term and short-term goals * Understand your customer's organizational landscape, identify key stakeholders, and build solid relationships with client operating partners * Anticipate customer needs, identify key activities needed to push results, recognize interdependencies, and develop and manage project plans to ensure delivery of timely, high-quality customer programs and excellent customer service * Educate customers on best practices and advise on strategies and tactics to steer relationship commerce program KPIs and exceed their business objectives * Conduct comprehensive business reviews that demonstrate a deep understanding of your customer's subscription program goals and results and provide data-backed recommendations that will maximize program results * Participate in and provide guidance for innovative cross-functional projects for your customer * Support internal team members and share best practices to ensure that Customer Success team goals are met * Leverage your knowledge of the Direct Sales industry to tailor strategies and communications that resonate with companies operating in this space What We're Looking For * 3-6+ years of customer management/vendor management experience, ideally with some experience working in SaaS retail-tech or mar-tech * Experience working with customers in the Direct Sales industry and familiarity with their operational models and success metrics is strongly preferred * Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization * Outstanding communication, interpersonal, and presentation skills * Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce, and Magento * Desire to go beyond the basics and bring new ideas and thinking to blithequark and our clients * Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done * Ability to manage competing priorities in a fast-paced environment * Excellent work ethic, team player, resourceful, and a positive 'can-do' outlook * Advanced skills in Google Suite * BS/BA degree required What We Offer * Competitive compensation (including stock options) and incredible, affordable benefits * Flexible PTO and a totally remote (anywhere in the US) workforce * Annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc) * A fully flexible work from anywhere culture that prioritizes staying connected and supporting each other * Opportunities for career growth and professional development in a dynamic and innovative company * A welcoming and supportive environment that celebrates collaboration, different perspectives, and curiosity Compensation The total compensation range (base + quarterly bonus) for this role is between $140,000 and $165,000 depending on experience. If you're a motivated and results-driven professional with a passion for building strong relationships and driving business growth, we want to hear from you! Please apply including your resume and a cover letter, to. We can't wait to hear from you and explore how you can join our amazing team at blithequark!