Experienced Customer Support Agent – SaaS Fulfillment Team at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support and troubleshooting assistance? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic SaaS Fulfillment Team at blithequark as a Customer Support Agent. In this role, you will be the first point of contact for our clients, providing top-notch support and ensuring a seamless customer experience. About blithequark blithequark is a leading provider of innovative software solutions that empower businesses to achieve their goals. Our team of experts is dedicated to delivering exceptional products and services that meet the evolving needs of our clients. As a Customer Support Agent at blithequark, you will be part of a dynamic team that is passionate about providing world-class support and ensuring customer satisfaction. Responsibilities As a Customer Support Agent at blithequark, you will be responsible for: *Customer Service Excellence + Develop in-depth knowledge of blithequark's SaaS products and services + Respond to customer inquiries promptly and professionally + Handle customer complaints with empathy and problem-solving skills + Maintain clear and timely communication with both clients and internal teams *Collaboration + Work with teams across Customer Success, Implementation, Product Management, Engineering, and Marketing + Become a product expert to assist clients more effectively + Participate in scheduled team meetings outside of regular shift hours *Analysis and Reporting + Track and analyze key performance metrics related to customer support + Contribute to reports on support activities, customer feedback, and service performance *Continuous Learning and Improvement + Stay informed on industry trends and best practices + Engage in ongoing training sessions to enhance knowledge and skills + Promote a culture of continuous learning within the team and for customers Qualifications To succeed as a Customer Support Agent at blithequark, you will need: * 2+ years of experience in customer support or a related field * Exceptional verbal and written communication skills * Strong problem-solving and decision-making abilities * Proficiency with customer support software and tools * Technical aptitude with the ability to understand and explain SaaS products * Ability to handle stressful situations professionally * Strong organizational and time management skills * College degree or coursework is a plus but not required Independent Contractor Perks As an independent contractor at blithequark, you will enjoy: * HMO Coverage for eligible locations * Permanent work from home * Immediate hiring * Steady freelance job Work Schedule As a remote position, you will work 40 hours a week with the following schedule: * Monday through Friday 1 am - 10 am Utah Time (includes 1 hr unpaid break) * Monday through Friday 12 pm - 9 pm Utah Time (includes 1 hr unpaid break) Why Join blithequark? At blithequark, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Support Agent, you will have the opportunity to: * Work with a talented team of experts who are passionate about delivering exceptional support * Develop your skills and knowledge through ongoing training and professional development * Contribute to the success of our clients and the growth of our company * Enjoy a flexible and remote work schedule that suits your needs If you are a motivated and customer-centric individual who is passionate about delivering exceptional support, we invite you to apply for this exciting opportunity. Please through our website, and we will be in touch to discuss your qualifications further. Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.