Experienced Full Stack Consumer Loan Specialist – Sales Customer Service

Are you a results-driven professional looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? Do you have a passion for delivering exceptional customer experiences and driving sales growth in a dynamic and supportive environment? If so, we encourage you to explore this exciting opportunity at blithequark. About blithequarkblithequark has been helping its customers meet their personal finance goals for over 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service.With a strong presence in over 250 communities throughout the US, we continue to expand into new states each year, serving over 300,000 customers. Our Core Values –Our Team,Our Customers, andOur Performance – are at the heart of everything we do. We are committed to identifying lending options that fit each of our customers' unique needs, while also giving back to our community through various philanthropic efforts. Job SummaryAs a Sr. Consumer Loan Specialist at blithequark, you will play a key role in delivering exceptional customer experiences while originating consumer loans, completing loan applications, and developing strong customer relationships.You will also assist the Branch Manager with daily operational tasks and set a positive example for other team members. If you possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills, we encourage you to apply for this exciting opportunity. Responsibilities* Actively seeks opportunities to originate new loan business with new and existing customers, driving sales growth and revenue expansion. * Evaluates customer needs to recommend the best consumer loan and voluntary product solutions, ensuring customers receive the most suitable options.* Completes loan applications, proposals, and offers for new borrowers, following up with pending applicants to ensure timely processing. * Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing, and providing exceptional customer care. * Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans, ensuring customer satisfaction and loyalty. * Closes loans, assembles loan folders, and breaks down files, maintaining accurate and organized records.* Consistently meets or exceeds loan goals, driving sales performance and contributing to the branch's success. * Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio, applying analytical skills to quickly and efficiently resolve any customer issues. * Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance. * Processes insurance claims, follow-bolthires, and payments daily, maintaining accurate records and ensuring timely processing.* Provides excellent customer care through daily transactions, customer inquiries, and problem resolution, ensuring customer satisfaction and loyalty. * Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance, maintaining a high level of integrity and professionalism. * Answers incoming phone calls, checks the branch's voicemail, and assists the Branch Manager with miscellaneous operational tasks, such as daily initialization, preparing daily deposits, and importing live checks.Requirements* High school diploma or equivalent. * Minimum of 2 years of experience in a goal-oriented, incentive-based sales role. * 1+ years of experience in the consumer finance industry preferred. * Professional demeanor, positive attitude, strong communication, and customer relations skills. * Ability to work well independently, as well as a dedicated team member. * Ability to work in a fast-paced environment and successfully navigate priorities. * Proficiency with Windows and bolthires Office Suite.* Valid driver's license, reliable transportation, and auto insurance. * Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening. * Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance. BenefitsWe offer a competitive compensation and benefits package, including:* Health, Dental, & Vision Insurance* 15 days of Paid Time Off (PTO) to start + 1 additional personal day* 401k + employer match* Company-provided Life Insurance & Long Term Disability* Employee Assistance Program – Confidential mental health supportAdditional benefits with blithequark include:* Employee of the Month Program* Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society* Professional offices with a friendly team environment* Monthly incentive bonus pay* Internal promotionsWhy Join blithequark?At blithequark, we offer a bright future for our employees, with many growth opportunities and a supportive culture that encourages continuous improvement and goal achievement. We show our appreciation for our employees through great benefits, competitive pay, and rewarding performance. If you are a motivated and results-driven professional looking for a long-term opportunity with a growing financial services company, we encourage you to apply for this exciting opportunity. Equal Opportunity Employerblithequark is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits.blithequark maintains a Drug-Free Workplace. If you are a results-driven professional looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community, we encourage you to apply for this exciting opportunity at blithequark.