Experienced Remote Live Chat Specialist – Empowering Families through Compassionate Support

Are you a compassionate and empathetic individual with a passion for making a positive impact in your community? Do you possess excellent communication skills and the ability to work independently in a remote setting? If so, we invite you to join blithequark, a dedicated organization committed to providing support and resources to families in need, as aRemote Live Chat Specialist. At blithequark, we believe that every individual deserves access to safe housing, comprehensive services, and a supportive community.Our mission is to empower families by offering a range of programs and services that cater to their unique needs. As aRemote Live Chat Specialist, you will play a vital role in helping us achieve this mission by providing exceptional customer service to our online visitors. About blithequarkblithequark is a non-profit organization that has been serving the El Paso community for years. Our team is dedicated to making a positive impact in the lives of families in need, and we are committed to providing a supportive and inclusive work environment for our employees.As aRemote Live Chat Specialist, you will be part of a dynamic team that is passionate about making a difference. Key ResponsibilitiesAs aRemote Live Chat Specialist, your primary responsibility will be to provide excellent customer service to our online visitors through our live chat platform. Your key responsibilities will include:- Responding promptly to live chat inquiries from website visitors- Providing accurate information about blithequark services and programs- Assisting clients with questions, concerns, and issues in a professional and empathetic manner- Documenting and escalating issues to the appropriate departments as needed- Maintaining up-to-date knowledge of all services and programs offered by blithequark- Following up with clients to ensure their needs are met and providing additional support if necessary- Contributing to the improvement of live chat processes and protocolsQualificationsTo be successful as aRemote Live Chat Specialist, you will need to possess the following qualifications:- Previous experience in a customer service or support role, preferably in a remote setting- Excellent written communication skills with a focus on clarity and empathy- Strong problem-solving skills and the ability to think on your feet- Ability to work independently and manage time effectively- Proficiency with live chat software and CRM systems- High-speed internet connection and a quiet, distraction-free work environment- A passion for helping others and making a difference in the communityPreferred QualificationsWhile not required, the following qualifications are preferred:- Experience in the non-profit sector or with social services- Bilingual abilities (English/Spanish) are a plusBenefitsAs aRemote Live Chat Specialist at blithequark, you will enjoy the following benefits:- Flexible remote work environment- Opportunity to make a meaningful impact on the lives of families in need-Professional development and training opportunities- Supportive and inclusive team cultureWhat We OfferAt blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development.As aRemote Live Chat Specialist, you will have the opportunity to:- Work with a dynamic team that is passionate about making a difference- Develop your skills and knowledge in customer service and live chat support- Contribute to the improvement of live chat processes and protocols- Make a meaningful impact on the lives of families in needCompensation and PerksWhile we do not disclose specific compensation details, we offer a competitive salary and benefits package that reflects the value we place on our employees.As aRemote Live Chat Specialist, you will also enjoy the following perks:- Flexible remote work environment-Professional development and training opportunities- Supportive and inclusive team cultureIf you are a compassionate and empathetic individual with a passion for making a positive impact in your community, we invite you to apply for theRemote Live Chat Specialist position at blithequark. Please apply including your resume and a cover letter, through our website. We look forward to hearing from you!Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. NoteBy applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.