Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX

Are you a customer service professional with a passion for healthcare and a knack for resolving complex issues? Do you thrive in a fast-paced, multi-channel environment where no two calls or chats are ever the same? If so, we invite you to join blithequark as a Provider Customer Service Call and Chat Representative, where you'll play a vital role in supporting healthcare providers and delivering exceptional customer experiences. About blithequarkAt blithequark, we're dedicated to improving the lives of millions of people by providing innovative healthcare solutions that meet the unique needs of our customers.As a leading healthcare company, we're committed to delivering exceptional customer experiences, and our Provider Customer Service Call and Chat Representatives are at the forefront of this effort. With a strong focus on customer advocacy, issue resolution, and self-service digital tools, our team members are empowered to make a real difference in the lives of healthcare providers and their patients. ResponsibilitiesAs a Provider Customer Service Call and Chat Representative at blithequark, you'll be responsible for:* Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues* Serving providers in a multi-channel environment, including call and concurrent chat as required* Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices* Seeking to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health* Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction* Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner* Demonstrating strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types* Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolutionRequirementsTo be successful in this role, you'll need:* A High School Diploma / GED or equivalent work experience* Must be 18 years of age or older* 1+ years of customer service experience with analyzing and solving customer's concerns* Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications* Ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%* Ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - FridayNice-to-haves* Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools* Prior healthcare experience and knowledge of healthcare terminologyBenefitsAs a Provider Customer Service Call and Chat Representative at blithequark, you'll enjoy:* 10 weeks of paid training to ensure your success in the role* Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX* Opportunities for career growth and professional development in a dynamic and innovative company* A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time offWhat We OfferAt blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering.Our team members enjoy:* A dynamic and fast-paced work environment with opportunities for growth and development* A comprehensive training program to ensure your success in the role* A collaborative and supportive team culture that values diversity, equity, and inclusion* A range of benefits and perks, including flexible work arrangements, paid time off, and professional development opportunitiesIf you're a customer service professional with a passion for healthcare and a knack for resolving complex issues, we invite you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you! !