Experienced Provider Customer Service Call and Chat Representative for Remote Work in Eastern, Central, and Mountain Time Zones - Full-Time Opportunity with Blithequark

Introduction to Blithequark At blithequark, we are dedicated to making a difference in the lives of our customers and providers. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a leader in the healthcare industry, blithequark is seeking a highly skilled and compassionate Provider Customer Service Call and Chat Representative to.Job OverviewThis is a full-time, 40 hours per week, Monday through Friday position that offers the flexibility to work remotely from your home in the Eastern, Central, and Mountain Time zones. As a Provider Customer Service Call and Chat Representative, you will serve as the advocate for providers, demonstrating accountability and ownership to resolve issues in a multi-channel environment, including calls, dual chats, and emails. You will be responsible for quickly and appropriately contacting college professionals, seeking to understand and identify the needs of providers, answering questions, and resolving issues in a timely and efficient manner.Key Responsibilities Serve as the advocate for providers, demonstrating accountability and ownership to resolve issues in a multi-channel environment, including calls, dual chats, and emails. Quickly and appropriately contact college professionals, seeking to understand and identify the needs of providers, answering questions, and resolving issues in a timely and efficient manner. Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls, messages, escalations, and provider dissatisfaction.Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner. Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution. Navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types. Requirements and Qualifications To be successful in this role, you must have a high school diploma or equivalent work experience, be at least 18 years old, and have at least one year of customer service experience analyzing and solving customer concerns.You must also have experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. Essential Qualifications High school diploma or equivalent work experience. At least 18 years old. At least one year of customer service experience analyzing and solving customer concerns. Experience with computers and Windows PC applications, including the ability to navigate and learn new and complex computer system applications. Ability to work full-time, 40 hours per week, Monday through Friday, with flexibility to work any 8-hour shift schedule during our normal business hours.Ability to work occasional overtime, weekends, and/or holidays as business needs require. Preferred Qualifications Experience in a related environment, such as an office, call center, or customer service, using phones and computers as primary job tools. Education experience. Presently employed within blithequark Operations & Experience. Skills and Competencies To be successful in this role, you must possess strong multitasking skills, including managing multiple conversations simultaneously. You must be skilled in quickly resolving calls and messages, effectively preventing escalated complaints, and have strong time management skills.You must also have high emotional intelligence and empathy, excellent active listening and comprehension abilities, and exceptional written communication skills. Soft Skills Proficient in multi-tasking, including managing multiple conversations simultaneously. Skilled in quickly resolving calls and messages, effectively preventing escalated complaints. Strong time management skills. High emotional intelligence and empathy. Excellent active listening and comprehension abilities. Exceptional written communication skills.Demonstrated problem-solving, organizational, and interpersonal skills. Proven track record of consistently achieving quality and productivity standards. Typing speed greater than or equal to 35-40 WPM with accuracy of 90%. Training and Development At blithequark, we are committed to providing our employees with the training and development they need to succeed in their roles. We offer 11 weeks of paid training, which will be conducted virtually from your home. During this time, you will learn about our systems, processes, and policies, and you will have the opportunity to ask questions and seek feedback from your trainers and colleagues.Career Growth Opportunities At blithequark, we believe in promoting from within and providing our employees with opportunities for career growth and development. As a Provider Customer Service Call and Chat Representative, you will have the opportunity to develop your skills and knowledge and move into other roles within the company. We offer a range of training and development programs, including leadership development, mentorship, and career coaching, to help you achieve your career goals. Work Environment and Company Culture At blithequark, we are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.We believe in fostering a culture of diversity, equity, and inclusion, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. As a remote employee, you will be part of a virtual team that is passionate about making a difference in the lives of our customers and providers. Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package that includes a hourly range of $19.88 to $33.22 per hour, based on full-time employment.We also offer a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. Our benefits package is designed to support the well-being and success of our employees and their families. Conclusion If you are a highly skilled and compassionate customer service professional who is passionate about making a difference in the lives of our customers and providers, we encourage you to apply for this exciting opportunity. As a Provider Customer Service Call and Chat Representative at blithequark, you will have the opportunity to develop your skills and knowledge, work with a talented and dedicated team, and make a positive impact on the lives of our customers and providers.to and start making a difference!