Experienced Phone and Chat Support Specialist – Essential Worker Support and Credential Verification

Introduction to blithequark At blithequark, we recognize the critical role that essential workers, particularly nurses, play in our healthcare system. Our mission is to support these heroes by connecting them with healthcare facilities that need their expertise. We are seeking a dedicated and skilled Phone and Chat Specialist to, ensuring that nurses can get to the frontlines where they are needed most. As a Phone and Chat Specialist at blithequark, you will be an integral part of our effort to verify the credentials of nurses and facilitate their placement in healthcare facilities.Job Overview In this dynamic role, you will navigate online platforms to verify the credentials of nurses after they have selected a healthcare facility to work with. Following verification, you will communicate with the nurse via written messages to confirm the validity of their credentials for the chosen facility. Additionally, you will handle follow-up phone calls from nurses inquiring about the status of their shift assignments. Your exceptional customer service skills, technical savvy, and ability to work independently will make you a valuable asset to our team.Key Responsibilities Manage a high volume of inbound and outbound calls in a timely and professional manner, ensuring that all interactions are handled with care and efficiency. Simultaneously manage multiple chat channels, prioritizing tasks and maintaining composure under pressure. Follow established communication scripts when addressing various topics, adapting your approach as needed to meet the unique needs of each nurse or facility. Identify the needs of our customers (nurses and healthcare facilities), clarify information, research solutions, and provide accurate and helpful responses.Access and utilize company and client resources to accurately handle calls and chats, ensuring that all information is up-to-date and relevant. Demonstrate proficiency in data entry and customer service skills, maintaining accurate records and providing exceptional support to our customers. Navigate online platforms efficiently, leveraging your technical skills to streamline processes and enhance productivity. Process work requests and records for nurses requesting to sign up for shifts, verifying that all necessary credentials are in place.Flexibly transition between tasks without compromising efficiency or composure, adapting to changing priorities and deadlines. Maintain punctuality and attendance at all scheduled times, ensuring that you are available and ready to support our customers when needed. Remain positive and professional in all customer interactions, embodying the values of blithequark and contributing to a supportive and inclusive work environment. Essential Qualifications At least 1 year of customer service or customer support experience, with a proven track record of providing exceptional support and resolving issues efficiently.1 year of previous call center or office background experience, with familiarity with call center software and technology. Technical savvy, with the ability to quickly learn and adapt to new systems and platforms. Previous remote work from home experience is a plus, with a demonstrated ability to work independently and manage your time effectively. Quick learner, with the ability to absorb and apply new information and processes in a fast-paced environment. Accurate typing skills, with the ability to type at least 35 words per minute.Strong phone and verbal communication skills, with active listening and problem-solving abilities. A background check is required, in accordance with state and federal laws. Preferred Qualifications Previous experience in a healthcare or medical setting, with familiarity with medical terminology and procedures. Familiarity with credential verification processes and protocols. Experience with customer relationship management (CRM) software and technology. Bilingual or multilingual skills, with the ability to communicate effectively with customers who speak languages other than English.Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Phone and Chat Specialist, you will have access to comprehensive training and support, including: Paid training program, lasting 3 weeks and covering all aspects of the role and our systems. Ongoing coaching and feedback, with regular check-ins and performance evaluations. Opportunities for professional development and advancement, with a clear path for career growth and progression.Access to online training resources and courses, to enhance your skills and knowledge in areas such as customer service, communication, and technical skills. Work Environment and Company Culture At blithequark, we pride ourselves on our supportive and inclusive work environment. As a remote worker, you will be part of a virtual team that values collaboration, open communication, and mutual respect. Our company culture is built on the following principles: Respect : We treat each other with respect and dignity, valuing diverse perspectives and experiences.Empathy : We strive to understand and appreciate the needs and challenges of our customers and colleagues, providing exceptional support and care. Innovation : We encourage creativity and innovation, seeking new and better ways to achieve our goals and improve our processes. Accountability : We take ownership of our actions and decisions, being accountable for our results and outcomes. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including: Starting pay of $14 per hour, with opportunities for increase after 90 days based on performance and attendance.Shift differential pay, with an additional $1 per hour for night and weekend shifts. Paid training program, with comprehensive training and support to ensure your success in the role. Full-time employment, with a regular schedule and predictable hours. Equipment provided, with a laptop or desktop computer, dual monitors, and all necessary software and technology. Opportunities for advancement and professional growth, with a clear path for career development and progression. Conclusion If you are a motivated and customer-focused individual who is passionate about supporting essential workers, we encourage you to apply for this exciting opportunity.As a Phone and Chat Specialist at blithequark, you will be part of a dynamic team that is making a real difference in the lives of nurses and healthcare facilities. With comprehensive training, ongoing support, and opportunities for growth and development, this role offers a rewarding and challenging career path for the right candidate. to and start making a positive impact in the lives of others!