Experienced Patient Care Customer Service Representative – Remote Evening and Weekend Opportunities for Delivering Exceptional Patient Experiences in the Healthcare Industry

Introduction to blithequark At blithequark, we are dedicated to making a positive impact on the lives of our patients by providing high-quality medical products, services, and outstanding customer care. As a national leader in the healthcare industry, we specialize in offering ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. Our mission is to empower patients to manage their health and treatment at home, leading to a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to delivering exceptional patient experiences and making a difference in our communities. Job Overview and Responsibilities We are seeking a dedicated and compassionate Patient Care Coordinator to join our Sleep Central (After Hours Call Center) team. As a Patient Care Coordinator, you will play a vital role in contacting patients regarding equipment delivery, taking orders, verifying patient information, and placing orders in a timely manner. This is a 100% remote opportunity, allowing you to work from the comfort of your own home from day one. You must live in the US and be within 60 miles of any blithequark location. This position requires a commitment to working five days a week, including every Saturday and Sunday, as well as three evening shifts during weekdays starting at or after 4:00pm Central time. Key Responsibilities: Accurately transcribe patient profiles over the telephone, including data entry of information and possible outbound calling Obtain medically necessary documentation and process patient orders through our online pharmacy system Resolve tracking issues and reschedule shipping orders for patients Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure Verify that orders are complete and perform other duties as assigned Qualifications and Requirements To be successful in this role, you must have a high school diploma or GED equivalent, as well as experience in the medical field and administrative record management. A strong customer service background is also essential. Employment is contingent on a background investigation, drug screen (when applicable), and a valid driver's license in your state of residence with a clean driving record (when applicable). Essential Skills and Abilities: Effective communication in English, both oral and written Helpful, knowledgeable, and polite with a positive attitude Ability to interpret a variety of communications (verbal, non-verbal, written, listening, and visual) Maintain confidentiality and practice discretion and caution when handling sensitive information Medical terminology and the ability to multi-task with attention to detail Self-motivation, organization, time management, and deductive problem-solving skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Patient Care Coordinator, you will have the opportunity to develop your skills and knowledge in the healthcare industry, with potential for advancement and career growth. You will also be part of a dynamic and supportive team, with access to training and development programs to help you succeed in your role. Work Environment and Company Culture Our company culture is built on a foundation of respect, empathy, and compassion. We value our employees and recognize the importance of their contributions to our mission. As a remote employee, you will be part of a virtual team that is connected and supportive, with regular communication and feedback. We offer a range of benefits and perks to support your well-being and work-life balance, including generous paid time off, paid holidays, and overtime pay for non-exempt hourly positions. Compensation, Perks, and Benefits We offer a competitive compensation package, including a starting pay of $16 per hour, plus a quarterly bonus opportunity. You will also be eligible for a range of benefits, including medical, prescription, dental, and vision insurance, as well as a 401k plan, employee discount program, and employee recognition program. We also offer mileage reimbursement, telephone reimbursement, and other perks to support your work and well-being. Conclusion If you are a compassionate and dedicated individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. As a Patient Care Coordinator at blithequark, you will be part of a dynamic and supportive team, with the opportunity to make a positive impact on the lives of our patients. Don't miss out on this chance to and advance your career in the healthcare industry. and take the first step towards a rewarding and challenging career with blithequark!