Experienced Part-Time Remote Customer Service Representative for Dynamic Shareholder Communications and Campaigns

Introduction to blithequark At blithequark, we are pioneers in providing innovative shareholder communications solutions for public companies, empowering them to navigate complex corporate landscapes with confidence. As a trusted partner, we deliver tailored services that foster strong relationships between companies and their shareholders. Our National Campaigns Unit is at the forefront of this mission, and we are now seeking a skilled Part-TimeRemote Customer Service Representative to. This role offers a unique opportunity to be part of a dynamic environment where no two days are the same, and your skills in customer service will play a pivotal role in our success.About the Role In this critical position, you will be responsible for handling inbound, outbound, and email responses related to shareholder communications. Your primary focus will be on contested proxy meetings, where you will engage with shareholders, address their concerns, and provide them with accurate information to make informed decisions. This is a challenging yet rewarding role that requires excellent communication skills, a strong ability to empathize with shareholders, and the capacity to work in a fast-paced environment.Your goal will be to ensure that shareholders understand the value and vision of the company's management, dispelling any misconceptions and guiding them towards making decisions that align with their best interests. Key Responsibilities: Engage with shareholders through various channels, including phone calls and emails, to address their queries and concerns regarding proxy meetings and shareholder communications. Provide accurate and timely information to shareholders, ensuring they have the necessary details to make informed decisions about their investments.Direct shareholders on the voting process, ensuring they know how and where to cast their votes. Develop and maintain a deep understanding of the company's goals, values, and vision, as well as the specifics of each proxy campaign, to effectively communicate with shareholders. Collaborate with internal teams to stay updated on campaign developments and to ensure a cohesive approach to shareholder communications. Participate in training sessions and workshops to enhance your knowledge and skills, ensuring you are always equipped to handle the evolving needs of shareholders.Essential Qualifications To excel in this role, you must possess a High School Diploma or GED, coupled with at least 6 months of experience in customer service, data entry, or a related field. A good speaking voice and excellent grammar and English speaking skills are also essential. You should be comfortable working in a remote setting and have the ability to read from a script while maintaining a conversational tone. PreferredQualifications: Previous experience in shareholder communications or a related field is highly desirable.Familiarity with proxy meetings and the processes involved. Experience working with dual monitors and proficiency in using headsets for clear communication. Ability to work in a fast-paced environment and adapt to changing situations. Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments. Equipment Requirements To perform this role effectively, you will need: A Windows 10 or 11 operating system (other operating systems like Lenex, Chrome, or MAC are not compatible).A USB headset for clear and uninterrupted communication. Dual monitors, although not required, are beneficial for multitasking and efficiency. A reliable internet connection with a minimum download speed of 50 Mbps and an upload speed of 10 Mbps. The ability to participate fully in virtual meetings, including coming off mute when required, having relevant materials open, and engaging in chat tasks as requested. Pay and BenefitsThe pay range for this position is $20.00 per hour. blithequark offers a comprehensive benefits package, which may include medical, dental, and vision insurance, critical illness, accident, and hospital coverage, a 401(k) retirement plan, life insurance, short and long-term disability, a health spending account, transportation benefits, an employee assistance program, and time off/leave (PTO, vacation, or sick leave).Eligibility for these benefits may depend on your job classification and length of employment. Work Environment and Culture At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a fully remote position, you will have the flexibility to work from the comfort of your own space, with the support of a dedicated team. We value diversity, equity, and inclusion, and we are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.Career Growth and Learning Benefits By joining blithequark, you will become part of a team that is passionate about growth, learning, and development. We offer regular training sessions, workshops, and opportunities for professional advancement, ensuring that you have the tools and support needed to excel in your role and achieve your career goals. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Part-TimeRemote Customer Service Representative position at blithequark.This is an exceptional opportunity to join a leading company in shareholder communications, where you will play a vital role in shaping the future of our clients and their shareholders. and take the first step towards a fulfilling career with blithequark.