Experienced Part-Time Customer Support Specialist - Remote Service Technician

Are you a customer-centric individual with a passion for delivering exceptional service and technical expertise? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Part-Time Customer Support Specialist -Remote Service Technician. In this role, you will play a vital part in ensuring the smooth operation of our soft drink fountain machines, providing top-notch customer service, and collaborating with our team to drive business success.About blithequarkblithequark is a leading beverage company that has been a household name for generations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a remote service technician, you will be part of a global team that shares our values and is dedicated to making a positive impact on our customers and the communities we serve. Job SummaryAs a Part-Time Customer Support Specialist -Remote Service Technician, you will be responsible for providing technical support and maintenance services to our customers in the Fife Region.Your primary focus will be on ensuring the optimal performance of our soft drink fountain machines, troubleshooting issues, and delivering exceptional customer service. This role requires a unique blend of technical expertise, communication skills, and a customer-centric approach. Key Responsibilities* Perform mechanical services and light remanufacturing on soft drink fountain equipment according to blithequark's standards* Investigate and diagnose issues with fountain equipment* Maintain all refrigeration equipment in proper working condition* Move equipment to perform all mechanical services on fountain hardware, including preventative maintenance, software updates, and cosmetic repairs* Remain positive, work as a team player, and create exceptional customer service-oriented organizations* Collaborate with the service team to resolve customer complaints and issues* Develop and maintain strong relationships with customers to ensure their satisfaction and loyaltyEssential Qualifications* Secondary School diploma or equivalent degree/certificate* Valid driver's license* Technical aptitude to repair machines* Ability to lift 50 pounds* Adaptability to work on Saturdays, Sundays, and holidays as neededPreferred Qualifications* Bachelor's degree in a related field (e.g., mechanical engineering, electrical engineering, or a related technical field)* Previous experience in a customer-facing role or technical support environment* Familiarity with soft drink fountain equipment and maintenance procedures* Strong communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectivelySkills and Competencies* Technical expertise in mechanical and electrical systems* Strong problem-solving and analytical skills* Excellent communication and interpersonal skills* Ability to work independently and as part of a team* Strong customer service skills and a customer-centric approach* Adaptability and flexibility in a dynamic environment* Ability to lift 50 pounds and work in a physically demanding environmentCareer Growth Opportunities and Learning BenefitsAt blithequark, we believe in investing in our employees' growth and development.As a Part-Time Customer Support Specialist -Remote Service Technician, you will have opportunities to:* Develop your technical skills and expertise through on-the-job training and mentorship* Collaborate with a global team to share best practices and learn from each other's experiences* Participate in ongoing training and development programs to enhance your skills and knowledge* Take on additional responsibilities and contribute to the growth and success of the teamWork Environment and Company Cultureblithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.As a remote service technician, you will work from home or a designated remote location, with access to our virtual collaboration tools and resources. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction, and we strive to create a workplace that is engaging, supportive, and fun. Compensation, Perks, and BenefitsAs a Part-Time Customer Support Specialist -Remote Service Technician, you will receive:* Competitive hourly rate of $27/hour* Opportunities for overtime and additional compensation* Comprehensive benefits package, including health insurance, retirement savings, and paid time off* Access to our employee assistance program and mental health resources* Discounts on blithequark products and services* Opportunities for professional development and career growthIf you are a motivated and customer-focused individual with a passion for technical expertise and problem-solving, we encourage you to apply for this exciting opportunity.Please apply including your resume and a cover letter, through our online portal. We look forward to hearing from you and exploring how you can contribute to our team's success. !