Experienced Part-Time Customer Support Specialist – Food-Tech Innovation and Customer Delight

Are you passionate about delivering exceptional customer experiences and making a real impact in the food-tech industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a revolutionary food-tech company that's changing the way people cook and enjoy home-cooked meals. About blithequark blithequark is a trailblazing food-tech company that's reinventing home cooking to save consumers time. Through an innovative combination of hardware, software, and fresh food delivery, we make it incredibly simple for anyone to prepare and enjoy delicious, home-cooked meals without sacrificing time to do whatever matters to them. Our superior technology, product experience, and food quality have set us apart from the competition, and our loyal, rapidly growing following is a testament to our commitment to excellence. As a blithequark Customer Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers to resolve issues, answer questions, and provide support that's above and beyond. Your expertise will help us improve our products and services, and your insights will be invaluable in shaping our service and building our brand. Key Responsibilities As a blithequark Customer Support Specialist, you'll have the opportunity to: * Monitor and respond to email inquiries in a timely and professional manner * Answer questions and resolve issues in real-time via online chat, phone, or email * Provide technical support and troubleshooting assistance to customers * Educate customers about all aspects of our service and product * Use Zendesk and other CRM software to maintain records of customer interactions and identify trends * Document common issues and update customer-facing product manuals and assets for better customer self-help * Share insights and perspectives with the business and engineering teams to help improve our product and services * Maintain high customer satisfaction and ensure that every interaction is a positive one What We're Looking For We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you have: * Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience * Excellent written and verbal communication skills, with the ability to empathize and actively listen to customer issues * A passion for handling complex issues and finding creative solutions * Experience working in a remote setting and collaborating with a team * A love for the excitement and challenge of working for a startup * Availability to work extended business hours and weekend shifts * Experience with Zendesk, Slack, or similar support tools (a plus) Compensation and Benefits We offer a competitive hourly rate, determined by market data, geography, and placement of internal employees. This position has the potential to become full-time after the end of the year. We also offer a range of benefits, including: * Flexible work arrangements, including remote work options * Opportunities for professional growth and development * A dynamic and supportive work environment * A chance to be part of a revolutionary food-tech company that's changing the way people cook and enjoy home-cooked meals Our Values At blithequark, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We believe in: * Putting the team first and prioritizing what's best for the broader team * Delivering high-impact work that expands the bounds of what we're able to do * Engaging with curiosity to learn how our work impacts others * Sharing our perspective openly and directly, even when it feels difficult to do so * Rising to meet challenges with a sense of urgency, resolve, and optimism * Championing our customers and prioritizing their needs in all of our decisions If you're passionate about delivering exceptional customer experiences and making a real impact in the food-tech industry, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! About blithequark blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. Everyone is welcome here! Ready to and make a real impact in the food-tech industry? to become a blithequark Customer Support Specialist! ```html As a blithequark Customer Support Specialist, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll work closely with our customers to resolve issues, answer questions, and provide support that's above and beyond. Key Responsibilities Monitor and respond to email inquiries in a timely and professional manner Answer questions and resolve issues in real-time via online chat, phone, or email Provide technical support and troubleshooting assistance to customers Educate customers about all aspects of our service and product Use Zendesk and other CRM software to maintain records of customer interactions and identify trends Document common issues and update customer-facing product manuals and assets for better customer self-help Share insights and perspectives with the business and engineering teams to help improve our product and services Maintain high customer satisfaction and ensure that every interaction is a positive one What We're Looking For We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you have: Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience Excellent written and verbal communication skills, with the ability to empathize and actively listen to customer issues A passion for handling complex issues and finding creative solutions Experience working in a remote setting and collaborating with a team A love for the excitement and challenge of working for a startup Availability to work extended business hours and weekend shifts Experience with Zendesk, Slack, or similar support tools (a plus) Compensation and Benefits We offer a competitive hourly rate, determined by market data, geography, and placement of internal employees. This position has the potential to become full-time after the end of the year. We also offer a range of benefits, including: Flexible work arrangements, including remote work options Opportunities for professional growth and development A dynamic and supportive work environment A chance to be part of a revolutionary food-tech company that's changing the way people cook and enjoy home-cooked meals Our Values At blithequark, we're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. We believe in: Putting the team first and prioritizing what's best for the broader team Delivering high-impact work that expands the bounds of what we're able to do Engaging with curiosity to learn how our work impacts others Sharing our perspective openly and directly, even when it feels difficult to do so Rising to meet challenges with a sense of urgency, resolve, and optimism Championing our customers and prioritizing their needs in all of our decisions If you're passionate about delivering exceptional customer experiences and making a real impact in the food-tech industry, we'd love to hear from you. Please apply including your resume and a cover letter, to. We can't wait to hear from you! About blithequark blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to building a workplace that represents a variety of backgrounds, skills, and perspectives. Everyone is welcome here! Ready to and make a real impact in the food-tech industry? to become a blithequark Customer Support Specialist! ```