Experienced Part-Time Customer Service Agent - ICT (Part-Time) – blithequark Store

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Part-Time Customer Service Agent to at our ICT (Part-Time) location. As a Customer Service Agent, you will be the face of blithequark, providing legendary customer service to our valued customers and ensuring their travel experiences are nothing short of exceptional. About blithequark At blithequark, we are committed to providing our employees with a stable work environment where they can grow and develop their skills. We encourage creativity and innovation, and we are dedicated to delivering exceptional customer experiences. Our employees are the heart of our organization, and we strive to provide them with the same concern, respect, and caring attitude that they share with our customers. Job Description As a Part-Time Customer Service Agent, you will be responsible for providing friendly service to and maintaining positive relationships with all internal and external customers. You will work in a cooperative spirit to ensure the success of our company, handling any aspect of ticketing and check-in, boarding, baggage service, reservations, and resolving related complaints and problems. Responsibilities * Provides friendly service to and maintains positive relationships with all internal and external customers * Works in a cooperative spirit to ensure the success of our company * Handles any aspect of ticketing and check-in, boarding, baggage service, reservations, and resolving related complaints and problems * Greet and handle customers in a polite and friendly manner * Handles cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets * Computes charges, makes change, and balances daily transactions * Checks in baggage and cargo * Answers telephone to provide information to callers, page customers, resolve problems or complaints, and assist as needed * Handles transactions required to board the aircraft in a timely and efficient manner * Deals with mishandled customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage * Resolves such problems quickly and within guidelines established by the company * Provides current and accurate fare, schedule, reservations, flight arrival/departure information, and answers all general inquiries from customers and other visitors to the airport terminal * Completes forms and reports as required by the company * Writes irregularity and complaint reports as required * Performs other job duties as directed by employee's leaders Requirements * Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job * Able to read documents, follow instructions, learn and understand ticketing procedures, rules, and regulations * Ability to work well with others as part of a team, meet the public, and work under stressful situations * Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period * Must be aware of hazardous situations and be able to handle emergencies as needed * Must work under tight time constraints to accomplish quick turns of aircraft * Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement * Must be able to perform all job functions within a limited space * Must be able to effectively communicate verbally by telephone, face-to-face, and on public address systems * Must possess good written and oral skills * Must be able to communicate information and instructions verbally or via radio equipment Preferred Qualifications * Foreign language skills are desirable, but not required * Ability to work shift work and/or overtime Benefits * Pay of $19.63 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position * Opportunities for overtime and shift premiums * Benefits you'll love: + Fly for free, as a privilege, on any open seat on all blithequark flights (your eligible dependents too) + blithequark will help fund your Retirement Savings Plan with company contributions up to 9.3% of your eligible earnings + Potential for annual Profit-Sharing contribution in the blithequark Retirement Savings Plan - when blithequark profits, you profit + Competitive health insurance for you and your eligible dependents (including pets) + Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment Work Environment and Company Culture blithequark is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Our company culture is built on the principles of respect, empathy, and open communication. We strive to create a work environment that is inclusive, supportive, and challenging. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! to as a Part-Time Customer Service Agent at blithequark's ICT (Part-Time) location.