Experienced Call Center Customer Service Representative – Hybrid-Remote Training Benefits Career Path Opportunity at blithequark

Introduction to blithequark At blithequark, we are dedicated to providing exceptional health care services that cater to the diverse and evolving needs of our members. As a leading health care services organization, we pride ourselves on offering innovative insurance solutions, Medicaid and Medicare products, and unique health care programs that deliver coordinated, integrated care for seniors and individuals with complex health needs. Our commitment to excellence has earned us top rankings among the nation's health plans, and we are the only health plan in Massachusetts to have received "Excellent" Accreditation by the National Committee for Quality Assurance for our HMO, Medicare Advantage, and Medicaid products. Job Overview We are seeking a highly skilled and customer-focused Call Center Customer Service Representative to at blithequark. As a Member Services Representative, you will play a vital role in addressing member and provider inquiries, providing direction on plan policies, procedures, and benefits, and ensuring exceptional customer satisfaction. This is a hybrid-remote position, offering the flexibility to work from home and our Worcester, MA office, with a competitive hourly rate of $19 and opportunities for career growth and professional development. Key Responsibilities Develop and maintain a deep understanding of blithequark's plans, policies, procedures, and benefits to effectively address member and provider inquiries. Take ownership of customer satisfaction, serving as the primary liaison for members to obtain the information or support they need, and taking proactive steps to resolve inquiries and concerns. Accurately document call details for tracking member and provider contacts, identifying trends and communicating enterprise service issues to the relevant teams. Escalate member and provider concerns and servicing issues, ensuring timely and effective resolution. Execute corporate and department policies and practices, adhering to blithequark's standards and procedures. Qualifications and Skills To succeed in this role, you will need: A high school diploma, with a Bachelor's degree or advanced education desirable. At least 2 years of professional work experience, preferably in a customer-facing inbound call center setting. Excellent multitasking skills, with the ability to leverage strong typing skills and high proficiency in MS Word, MS Excel, and system data entry. Strong communication and interpersonal skills, with the ability to build rapport with members and providers. A customer-centric approach, with a focus on delivering exceptional service and ensuring member satisfaction. Career Growth and Development At blithequark, we are committed to supporting the growth and development of our employees. As a Call Center Customer Service Representative, you will have access to comprehensive training programs, designed to equip you with the knowledge and skills necessary to succeed in your role. Our training programs include: Extensive product knowledge training, covering our plans, policies, and procedures. Customer service skills training, focusing on effective communication, active listening, and conflict resolution. System training, covering our technology platforms and software applications. Ongoing coaching and feedback, to support your continued growth and development. Work Environment and Culture At blithequark, we pride ourselves on our collaborative and inclusive work environment. Our team is passionate about delivering exceptional service, and we are committed to supporting each other to achieve our goals. As a Call Center Customer Service Representative, you will be part of a dynamic team, working together to ensure the highest levels of customer satisfaction and loyalty. Compensation, Perks, and Benefits We offer a competitive hourly rate of $19, as well as a range of benefits, including: Comprehensive health insurance, including medical, dental, and vision coverage. 401(k) retirement plan, with employer matching contributions. Paid time off, including vacation, sick leave, and holidays. Opportunities for career growth and professional development, including training programs and tuition reimbursement. A dynamic and supportive work environment, with a focus on teamwork and collaboration. Diversity, Equity, and Inclusion At blithequark, we are committed to diversity, equity, and inclusion, and we welcome applications from candidates of all backgrounds. We are an equal opportunities employer, and we prohibit discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Conclusion If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Call Center Customer Service Representative, you will play a vital role in supporting our members and providers, and contributing to the success of our organization. With competitive compensation, comprehensive benefits, and opportunities for career growth and development, this is an ideal role for anyone looking to build a rewarding and challenging career in customer service.