Experienced Online Customer Chat Specialist – Delivering Exceptional Support in a Dynamic and Family-Oriented Environment at blithequark

Introduction to blithequark Imagine being part of a team that values your opinions, contributions, and growth, where a strong work ethic and a "do whatever it takes" attitude are not just expected but rewarded. At blithequark, we're not just looking for employees; we're looking for family members who are passionate about delivering exceptional customer experiences. As a leading player in our industry, we're committed to innovation, excellence, and making a difference in the lives of our customers and employees alike. Our mission is to provide top-notch products and services that exceed expectations, and we're looking for talented individuals like you to join our journey. About the Role We're seeking an additional Online Customer Chat Specialist to support our growing customer base. This role is perfect for someone who thrives in a fast-paced environment, has a strong customer service focus, and can multitask with ease. As an Online Customer Chat Specialist at blithequark, you will be the face of our company, interacting with customers, resolving issues, and providing support via phone, email, and chat. If you're a team player with a positive attitude, excellent communication skills, and a passion for helping others, we want to hear from you. Key Responsibilities Answer inbound phone calls and respond to email inquiries in a timely and professional manner, ensuring that all customer interactions are handled with care and attention to detail. Perform outbound calls with existing customers to build relationships, provide support, and identify new sales opportunities, leveraging your solid sales acumen to drive growth. Create service tickets and schedule appointments accurately, ensuring that all customer issues are documented and resolved efficiently. Review customer account information to stay up-to-date on their needs and preferences, providing personalized support and recommendations. Utilize your excellent email handling skills to respond to customer inquiries, resolve issues, and provide support via email, ensuring that all communications are clear, concise, and professional. Multitask with ease, handling multiple customer interactions simultaneously while maintaining a high level of quality and attention to detail. Essential Qualifications Strong English verbal and written communication skills : You must be able to communicate effectively with customers, colleagues, and management, both verbally and in writing. Attention to detail and accuracy : You must be able to accurately document customer interactions, create service tickets, and schedule appointments, ensuring that all information is accurate and up-to-date. Excellent customer service focus : You must be able to empathize with customers, prioritize their needs, and provide support and solutions that meet their expectations. Ability to multitask : You must be able to handle multiple customer interactions simultaneously while maintaining a high level of quality and attention to detail. Solid sales acumen : You must be able to identify new sales opportunities, build relationships with customers, and drive growth through effective sales strategies. Minimum typing skills of 30 words per minute : You must be able to type quickly and accurately, ensuring that all customer interactions are handled efficiently. Determination to succeed : You must be driven to succeed, with a strong work ethic and a "do whatever it takes" attitude. Personal accountability : You must be accountable for your actions, taking ownership of your work and ensuring that all customer interactions are handled with care and attention to detail. Preferred Qualifications Contact Center background : Previous experience in a contact center environment is preferred, with a strong understanding of customer service principles and practices. Bilingual (Spanish) : The ability to speak Spanish is a plus, with the ability to communicate effectively with Spanish-speaking customers and provide support and solutions that meet their needs. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our employees. As an Online Customer Chat Specialist, you'll have access to training and development programs, mentorship, and career advancement opportunities. You'll be able to develop your skills and knowledge, take on new challenges, and advance your career in a dynamic and supportive environment. Work Environment and Company Culture Our work environment is fast-paced, dynamic, and supportive, with a strong focus on teamwork, collaboration, and customer satisfaction. We value our employees' opinions and contributions, and we're committed to creating a positive and inclusive work environment that fosters growth, development, and success. At blithequark, you'll be part of a family-oriented team that's passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and employees alike. Compensation, Perks, and Benefits We offer a competitive compensation package, including full benefits after successful completion of a 30-day orientation/probationary period, 401K, and tuition reimbursement after 1 year. You'll also have access to a range of perks and benefits, including opportunities for career advancement, training and development programs, and a supportive and inclusive work environment. Conclusion If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you. As an Online Customer Chat Specialist at blithequark, you'll have the opportunity to make a difference in the lives of our customers, develop your skills and knowledge, and advance your career in a dynamic and supportive environment. to begin your journey with blithequark and take the first step towards a rewarding and challenging career in customer service. Don't miss this opportunity to join a leading player in our industry and become part of a family-oriented team that's passionate about delivering exceptional customer experiences. and take the first step towards a bright and successful future at blithequark.