Experienced Hybrid Airport Agent - Ramp and Customer Service Representative

Are you a highly motivated and customer-focused individual looking for a challenging and rewarding career in the aviation industry? Do you have a passion for delivering exceptional service and ensuring the smooth operation of airport activities? If so, we invite you to join blithequark, a leading airline and ground handling services provider, as a Hybrid Airport Agent - Ramp and Customer Service Representative. About blithequark blithequark is a fast-growing airline and ground handling services provider that offers a stable and secure work environment, with opportunities for career growth and development. As a Hybrid Airport Agent - Ramp and Customer Service Representative, you will be part of a team committed to providing outstanding service to our passengers and ensuring the safe and efficient operation of airport activities. Why Join blithequark? *Amazing Employee Flight Privileges: Enjoy flying with us and our partners across the globe, with access to our extensive network of destinations. *Training and Development Programs: Take your career to the next level with our comprehensive training and development programs, designed to help you grow and succeed in your role. *Comprehensive Health and Life Benefits: Enjoy comprehensive health and life benefits, tailored to meet your needs and support your well-being. *Competitive Pay and Benefits: Receive a competitive pay rate of $14.91 per hour, with opportunities for additional benefits and perks. Responsibilities As a Hybrid Airport Agent - Ramp and Customer Service Representative, you will be responsible for: *Guiding and Directing Aircraft: Safely guide and direct incoming and outgoing aircraft on the taxiway to ensure timely and safe departures and arrivals. *Loading and Unloading Baggage: Load, unload, sort, and transfer passenger baggage, cargo, and company materials on the ramp, weighing up to 75 lbs. *Operating Ground Equipment: Drive ground equipment such as tugs, belt loaders, and bag carts to assist with plane pushback, baggage loading, and delivery. *Collaborating with Internal Teams: Work closely with internal teams to ensure safe and on-time departures, and to resolve any issues that may arise. *Providing Exceptional Customer Service: Create a positive start to a passenger's trip by greeting them warmly, providing seamless check-in and ticketing experiences, and resolving any issues that may arise. *Using Reservation/Ticketing Software: Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees, and inform passengers about their trips and belongings. *Resolving Passenger Issues: Listen to passengers and resolve their issues in a timely and friendly manner, in accordance with company policies and procedures. *Working in the Baggage Service Office: Track the location of baggage and handle passenger questions in the Baggage Service Office. Qualifications To be successful in this role, you will need: *Minimum Age: 18 years old *High School Diploma or Equivalent: A high school diploma or equivalent, such as a GED or international equivalent. *Valid Driver's License: A valid, unexpired, and unsuspended state driver's license, with some license restrictions that may prohibit a candidate from being considered for this role. *Ability to Work Rotating Shifts: Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off. *Flexibility: Flexible to work additional hours with short notice when operationally necessary. *Physical Ability: Must be able to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs. *Communication Skills: Ability to communicate in a clear, polite, and friendly manner. *Language Skills: Must be able to read, write, fluently speak, and understand the English language. *Authorization to Work: Authorized to work in the United States without sponsorship. What We Offer *Opportunities for Career Growth: Opportunities to develop your skills and advance your career in the aviation industry. *Comprehensive Training: Comprehensive training and development programs to help you succeed in your role. *Competitive Pay and Benefits: Competitive pay and benefits, including health and life benefits, and employee flight privileges. *Diverse and Inclusive Work Environment: A diverse and inclusive work environment that values and respects all employees. If you are a motivated and customer-focused individual looking for a challenging and rewarding career in the aviation industry, we invite you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Opportunity Employer blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Contact Us For more information about this opportunity, please contact us at. We look forward to hearing from you! ```html Join blithequark Today! Are you ready to take your career to new heights? Join blithequark, a leading airline and ground handling services provider, as a Hybrid Airport Agent - Ramp and Customer Service Representative. With a competitive pay rate of $14.91 per hour, comprehensive training and development programs, and opportunities for career growth, this is an exciting opportunity to join a dynamic and growing team. Responsibilities Guide and direct incoming and outgoing aircraft on the taxiway to ensure timely and safe departures and arrivals. Load, unload, sort, and transfer passenger baggage, cargo, and company materials on the ramp, weighing up to 75 lbs. Drive ground equipment such as tugs, belt loaders, and bag carts to assist with plane pushback, baggage loading, and delivery. Collaborate with internal teams to ensure safe and on-time departures, and to resolve any issues that may arise. Provide exceptional customer service by greeting passengers warmly, providing seamless check-in and ticketing experiences, and resolving any issues that may arise. Use reservation/ticketing software to rebook itineraries, issue boarding passes, calculate and collect fees, and inform passengers about their trips and belongings. Resolve passenger issues in a timely and friendly manner, in accordance with company policies and procedures. Work in the Baggage Service Office to track the location of baggage and handle passenger questions. Qualifications Minimum age: 18 years old. High school diploma or equivalent. Valid driver's license. Ability to work rotating shifts, including days, overnights, weekends, holidays, and rotating days off. Flexibility to work additional hours with short notice when operationally necessary. Physical ability to carry, bend, lift, and turn with bags and other items weighing up to 75 lbs. Communication skills to communicate in a clear, polite, and friendly manner. Language skills to read, write, fluently speak, and understand the English language. Authorization to work in the United States without sponsorship. What We Offer Opportunities for career growth and development. Comprehensive training and development programs. Competitive pay and benefits, including health and life benefits, and employee flight privileges. Diverse and inclusive work environment that values and respects all employees. by submitting your application including your resume and a cover letter, to. We look forward to hearing from you! Contact Us For more information about this opportunity, please contact us at. We look forward to hearing from you! ```