Experienced Full Stack Customer Success Manager – Cybersecurity Solutions

Are you a driven and results-oriented professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we may have the perfect opportunity for you. blithequark is seeking an experienced Full Stack Customer Success Manager to join our high-performing team within our B2B sales division. This is a 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. About blithequark blithequark is a leading provider of cybersecurity software trusted by millions of people and thousands of organizations globally. Our award-winning, zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting, and compliance across an entire enterprise. With a presence in over 120 countries and published in 21 languages, blithequark is one of the fastest-growing cybersecurity companies in the industry. About the Job As a Customer Success Manager at blithequark, you will join an elite group of proven performers and highly successful Customer Success professionals. Our team is full of seasoned technologists with experience selling into SME and Enterprise level accounts. They have a passion for helping companies get the most out of their technology investments and are skilled at identifying new business opportunities and expansion opportunities within named accounts. Key Responsibilities: * Thrive in a supportive but independent workplace with the opportunity to grow as our organization grows * Carry a revenue quota to meet or exceed sales targets within assigned accounts * Provide strong interactions with customers at the Senior Management level with support on forming relationships with C-level contacts * Work with clients to negotiate contract renewals, cross-sells, and upsells * Work with clients to establish business and technical goals & potential via technical and Quarterly Business Reviews * Maintain a structured cadence with named customer accounts, build relationships, present blithequark solutions, troubleshoot challenges, manage issues with the broader blithequark team, and close deals * Advise customers on best practices for securing and protecting their business against password-related breaches * Proactively manage the success of a portfolio of assigned blithequark customers to deliver consistent value across the entire lifecycle * Consistently demonstrate knowledge of Customer Success best practices, stay up to date on trends in the industry, and operate as a Customer Success and Cyber Security advisor to your customers * Understand and navigate account procurement practices to negotiate licensing contracts * Resolve customer issues, alone and through collaboration with other blithequark teams; approach all situations with curiosity and creativity * Build strong customer relationships by maintaining high levels of engagement, adoption, and communication; conduct quarterly business reviews to ensure our clients are up to speed on their areas of vulnerability, new product features, etc. * Become a blithequark product expert for your customers; occasionally assist on Sales or Marketing calls/webinars as a CSM & blithequark expert * Drive customer advocacy in the form of references, referrals, and case studies * Perform data-driven reviews and analysis on customer portfolio to prioritize opportunity and risk; reliably renew and expand customer contracts, meet and exceed personal and team quotas * Participate in the evolution of blithequark's own Customer Success programs and processes; insist on excellence in our own Customer Success initiatives * Contribute towards the development of a strong team environment by upholding high work standards * Jump at opportunities to go the extra mile to ensure our customers are supported and successful! Requirements: * 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles * Strong technical knowledge as it pertains to software integrations (SSO, Directory, etc), implementation, onboarding, and support * Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise * Experience working with and selling to Enterprise organizations, C-level Executives, IT, and Cyber Security Executives * Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value * Energetic and self-motivated; a team player who is also a proactive and creative problem solver * Aptitude for learning software; strong with business applications * Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations * Working knowledge of Salesforce.com * Undergraduate degree preferred (BA/BS) * Experience working in IAM industry is a plus Benefits: * Medical, Dental & Vision (Inclusive of domestic partnerships) * Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life * Voluntary Short/Long Term Disability Insurance * 401k (Roth/Traditional) * A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Why Join blithequark? At blithequark, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an equal opportunity employer and participant in the U.S. Federal E-Verify program. Our team is passionate about delivering exceptional customer experiences and is dedicated to helping our customers realize their intended value. If you are a driven and results-oriented professional with a passion for delivering exceptional customer experiences, we encourage you to apply to this exciting opportunity. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply to this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!