Experienced Full Time Remote Customer Service Representative - Emergency Roadside Service Specialist

Introduction to blithequark At blithequark, we are committed to driving your career forward and making a difference in the lives of our members. As a leader in the industry, we are dedicated to providing exceptional customer service and support to those in need. Our team is passionate about helping others, and we are looking for like-minded individuals to join our ranks. If you are a motivated and compassionate individual who is looking for a challenging and rewarding career, then we encourage you to apply for our Experienced Full TimeRemote Customer Service Representative - Emergency Roadside Service Specialist position.Job Overview In this role, you will be responsible for responding to member requests for emergency road service in a call center environment. You will be the first point of contact for our members, and it will be your responsibility to provide them with superior customer service and support during stressful situations. You will be working in a fast-paced environment, responding to a high volume of emergency road service requests, and providing solutions to get our members back on the road as quickly and safely as possible.Key Responsibilities Respond to member requests for emergency road service in a call center environment Obtain information regarding the type of service required, including vehicle location, type of problem, and other relevant details Provide basic information regarding Emergency Road Service benefits in accordance with our Customer Interaction Model Perform geographical location spotting to determine potential service providers Communicate with contractors to provide information regarding member location, vehicle, type of problem, and other relevant details Enter data into our database and document all relevant details Notify members of estimated time of arrival and name of contractor Recognize, promote, and process membership sales opportunities Verify completed status of call and close out on system Requirements and Qualifications To be successful in this role, you will need to have a high school diploma or equivalent, as well as a minimum of 6 months of customer service experience.You will need to be able to provide customers with service in a professional manner, de-escalate situations, and accurately input information into various fields using a PC keyboard. You will also need to be able to navigate through a PC and/or automated processing system, read and comprehend various customer care service tools, and perform mathematical calculations including adding, subtracting, percentages, and more. Essential Qualifications High school diploma or equivalent 6 months of customer service experience Ability to provide customers with service in a professional manner and de-escalate situations Accurately input information into various fields using a PC keyboard Ability to navigate through a PC and/or automated processing system Read and comprehend various customer care service tools Perform mathematical calculations including adding, subtracting, percentages, and more Preferred Qualifications College level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses Experience in a call center environment - minimum 6 monthsRemote work experience Customer service environment experience Promoting products and services experience Identifying and responding to customer needs through cross-selling and up-selling products experience Skills and Competencies To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.You will need to be able to analyze member accounts to determine additional products and services that benefit the member, and exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion. You will also need to have strong written communication skills, effective listening skills, and the ability to accurately enter information on a personal computer. Key Skills and Competencies Telephone etiquette Basic computer skills Ability to operate and navigate a laptop or PC often while using multiple applications North American geographical relationships knowledge Road condition reporting terminology knowledge Strong communication skills Strong interpersonal skills Strong written communication skills Effective listening skills Ability to accurately enter information on a personal computerCareer Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees.We offer a range of training and development programs, including full-time paid training, to help you build the skills and knowledge you need to succeed in your role. We also offer a range of career growth opportunities, including promotions and lateral moves, to help you advance your career and achieve your goals. Work Environment and Company Culture At blithequark, we are proud of our inclusive and welcoming work environment. We believe that our differences make us stronger, and we are committed to creating a workplace where everyone feels valued and respected.We offer a range of benefits and perks, including remote work options, flexible scheduling, and a comprehensive benefits package, to help you achieve a healthy work-life balance and enjoy your career. Compensation, Perks, and Benefits We offer a competitive hourly rate of $19.00 per hour, with shift premiums for evening periods and weekends. We also offer a range of benefits and perks, including performance-based incentives, a $250 perfect attendance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401k match, and more.We also offer a range of perks, including voluntary overtime opportunities, a corporate incentive program, and an employee recognition program. Conclusion If you are a motivated and compassionate individual who is looking for a challenging and rewarding career, then we encourage you to apply for our Experienced Full TimeRemote Customer Service Representative - Emergency Roadside Service Specialist position. At blithequark, we are committed to making a difference in the lives of our members, and we are looking for like-minded individuals to.With our comprehensive training program, competitive compensation and benefits package, and inclusive and welcoming work environment, we are confident that you will find a career with us to be a rewarding and challenging experience.