Experienced Full Stack Lead Response Agent – Chat Support Specialist for blithequark

Are you a highly skilled and motivated individual looking for a challenging and rewarding role as a Lead Response Agent (Chat Support Specialist) in a dynamic and innovative company? Do you have a passion for delivering exceptional customer experiences and a knack for multitasking? If so, we encourage you to apply for this exciting opportunity to join blithequark's team as a Lead Response Agent. About blithequark blithequark is a leading digital marketing agency that specializes in helping underdog brands profitably attract a tribe of new customers with disruptive advertising campaigns that creatively stand out. Our team is dedicated to delivering innovative solutions that drive results and exceed our clients' expectations. As a Lead Response Agent, you will play a critical role in managing our communication with clients, ensuring timely and effective responses to their queries, and providing exceptional support to help them achieve their goals. What's in it for you? As a Lead Response Agent at blithequark, you can expect a fun and dynamic remote working environment that offers a range of benefits and opportunities for growth and development. Some of the perks you can look forward to include: * Compressed daily working hours to ensure a healthy work-life balance * Internet Subsidy to support your remote work setup * Day Shift to ensure you have a consistent and predictable schedule * Opportunities for career growth and professional development as the company expands * Competitive compensation and benefits package, including a 13th-month pay, statutory benefits, and HMO upon regularization * Occasional incentives for embodying blithequark's principles and values * Rice Allowance upon regularization to support your daily needs Key Responsibilities As a Lead Response Agent, you will be responsible for managing our communication with clients, ensuring timely and effective responses to their queries, and providing exceptional support to help them achieve their goals. Some of the key tasks you will be working on include: * Answering messages from our ads with a response time of less than 1 business day (during business hours on weekdays, this should be less than 1 hour) * Organizing messages in inbox and tracker with proper status * Nurturing any leads generated to make sure they convert based on the optimal conversion event for the client * Monitoring comments and addressing customer questions (based on the client's chosen package) * Adding and/or updating existing FAQs and response templates to fit the client's needs * Providing reports or insights with customer behavior in messages and adding suggestions on what could be improved Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications and skills: * Proactive and attentive approach to work * Great communication and interpersonal skills * Ability to multitask effectively and manage multiple priorities * Sales experience (nice to have but not required) * Open to any educational background * Residing in the Philippines (with a preference for Cebu) Preferred Qualifications While not essential, the following qualifications and skills would be highly desirable for this role: * Experience in customer service or support roles * Knowledge of digital marketing principles and practices * Familiarity with chat support software and tools * Strong analytical and problem-solving skills * Ability to work in a fast-paced and dynamic environment Why work with blithequark? blithequark is a dynamic and innovative company that offers a range of benefits and opportunities for growth and development. As a Lead Response Agent, you will be part of a team that is passionate about delivering exceptional customer experiences and driving results for our clients. Some of the reasons why you should consider working with blithequark include: * Fully remote work arrangement to ensure flexibility and work-life balance * Compressed daily working hours to ensure a healthy work-life balance * Opportunities for career growth and professional development as the company expands * Competitive compensation and benefits package, including a 13th-month pay, statutory benefits, and HMO upon regularization * Occasional incentives for embodying blithequark's principles and values * Rice Allowance upon regularization to support your daily needs If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark's team as a Lead Response Agent. Please through our website including your resume, cover letter, and any other relevant documents. Contact Information For more information about this role or to discuss your application, please contact us at. We look forward to hearing from you! Equal Opportunities Employer blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Application Deadline The application deadline for this role is. We encourage you to apply early to avoid disappointment. Note blithequark is a dynamic and innovative company that is committed to delivering exceptional customer experiences and driving results for our clients. As a Lead Response Agent, you will play a critical role in managing our communication with clients and providing exceptional support to help them achieve their goals. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join blithequark's team.