Experienced Customer Service Representative – Temporary Position at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Temporary Position. As a key member of our team, you will play a vital role in providing top-notch support to our clients, helping them navigate their debit card incentives, orders, and balances with ease and professionalism. About blithequark blithequark is a leading provider of innovative solutions in the customer service industry. Our mission is to empower businesses to deliver exceptional customer experiences that drive loyalty, retention, and growth. With a strong commitment to excellence, we strive to create a work environment that fosters collaboration, creativity, and continuous learning. Job Summary As an Experienced Customer Service Representative – Temporary Position, you will be responsible for handling inbound calls from customers, providing accurate and timely solutions to their inquiries, and exceeding their expectations through exceptional service. This is a Bring Your Own Device (BYOD) position, allowing you to work from the comfort of your own home while enjoying the flexibility and autonomy that comes with it. Responsibilities * Manage large volumes of inbound calls in a timely and efficient manner, ensuring that customers receive prompt and effective support. * Follow established communication scripts to handle various topics, including debit card incentives, orders, and balances. * Identify customers' needs, clarify information, research, and provide solutions and/or alternatives to meet their expectations. * Access company and client resources to accurately handle calls and provide informed responses. * Seize opportunities to upsell products and services when they arise, driving revenue growth and customer satisfaction. * Demonstrate flexibility and adaptability in a fast-paced environment, handling multiple tasks and priorities with ease and composure. * Maintain punctuality and attendance at all scheduled times, ensuring seamless coverage and minimizing disruptions. * Remain positive and professional in all customer interactions, providing a consistently high level of service and support. Qualifications * Previous 3-6 months of customer service or customer support experience is preferred, with a strong background in call center or office environments. * Basic computer skills, including proficiency in Microsoft Office and other software applications. * Quick learner with the ability to work independently, demonstrating strong phone and verbal communication skills, as well as active listening. * Must be 18 years of age and pass a background check, adhering to state and federal laws. * Availability to work 16-40 hours per week, with shifts between 8:00am-8:00pm (EST) and every other weekend rotation. Pay & Benefits * Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds). * Paid training: typically 2-5 days in length from 9:00am-6:00pm (EST). * Status: Full Time or Part Time Temporary, with opportunities for career growth and advancement. * Must be available to work 9/29-10/1. Bring Your Own Device (BYOD) Requirements * Must provide own equipment and workspace, including a laptop or desktop computer that meets the following hardware and software requirements: + Processor: Intel Core i5-8250U Series or greater. + Memory: 8GB on Windows 10/11 64 bits. + Screen Resolution: 1280x768 or higher, dual monitors required. + USB DSP headset. + Up-to-date antivirus software installed on the platform, with a recent scan completed. + Firewall enabled. + Hardwired to your modem or router, with no Wi-Fi or extenders. Career Growth Opportunities & Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a member of our team, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge. * Opportunities for career advancement and professional growth. * A collaborative and supportive work environment that fosters creativity, innovation, and continuous learning. Work Environment & Company Culture blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our company culture is built on the following values: * Excellence: We strive for excellence in everything we do, from delivering exceptional customer experiences to driving business growth. * Collaboration: We believe in the power of collaboration, working together to achieve common goals and drive success. * Innovation: We encourage creativity, innovation, and continuous learning, staying ahead of the curve in the ever-changing customer service landscape. * Respect: We value respect, empathy, and kindness, treating our employees, customers, and partners with dignity and professionalism. Compensation, Perks, & Benefits * Competitive compensation package, including starting pay and shift differential. * Paid training and development programs. * Opportunities for career growth and advancement. * Collaborative and supportive work environment. * Flexible work arrangements, including BYOD and remote work options. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Experienced Customer Service Representative – Temporary Position at blithequark. Please apply including your resume and a cover letter, to. We look forward to hearing from you!