Experienced Full Stack Customer Solutions Specialist – 3rd Shift

Are you a customer service enthusiast with a passion for helping people in need? Do you thrive in fast-paced environments and enjoy working with modern technology to deliver exceptional results? If so, we invite you to join our dynamic team at blithequark as a 3rd Shift Customer Solutions Specialist. As a key member of our customer service team, you will play a vital role in providing top-notch roadside assistance to our valued members, utilizing our cutting-edge technology to streamline the process and ensure seamless customer experiences.About blithequarkblithequark is North America's fastest-growing roadside assistance company and dispatch technology platform, operating multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're committed to delivering exceptional results through innovative technology and a customer-centric approach. Check us out at www.blithequark.com to learn more about our mission and values.Job SummaryAs a 3rd Shift Customer Solutions Specialist, you will be responsible for handling inbound calls from members in need of roadside assistance, arranging the necessary service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job, providing you with all the tools you need to succeed. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!Key Responsibilities* Answer inbound member calls and ask essential questions to understand each member's unique situation* Navigate computer programs to locate each member and identify nearby service providers* Accurately collect and perform data entry of all required member/provider information* Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service* Demonstrate efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support* Consistently meet company standards and specified goals as assigned by management on a regular basis* Maintain confidentiality of account information* Escalate any issues that may arise to management* Adhere to the prescribed policies and procedures as outlined in the Employee HandbookEssential Qualifications* High school diploma or equivalent required* Minimum 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace* Excellent communication skills – professional, articulate voice; ability to listen and communicate effectively* Ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member* Emotional resilience and the ability to handle upset members in a calm, professional manner* Positive attitude and ability to work well with others* Ability to work in a fast-paced environment while maintaining a professional attitudePreferred Qualifications* Previous experience in a similar role or industry* Familiarity with dispatch technology and customer service software* Strong problem-solving and critical thinking skills* Ability to work independently and as part of a team* Strong organizational and time management skillsBenefits* Competitive hourly rate: $12.00 - $15.00* Flexible work schedules and opportunities to earn work from home days* Paid training – no experience required!* Performance-based incentives* Sign-On & Referral Bonuses Available* Paid Holidays & Paid Time Off* Benefits including Health, Dental, and Vision plans* $1.00 differential pay as an incentive for working the 3rd shiftWork EnvironmentWe offer a fun and friendly work environment, with opportunities to learn and grow with our company. As a 3rd Shift Customer Solutions Specialist, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our headquarters is located in downtown Johnson City, TN, and we operate multiple 24x7x365 call centers, including Canada.Career Growth OpportunitiesWe believe in investing in our employees and providing opportunities for career advancement with proven skills. As a 3rd Shift Customer Solutions Specialist, you will have the chance to develop your skills and knowledge, working with our cutting-edge technology and customer service software. Our company is committed to helping you grow and succeed in your career. If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we invite you to apply for the 3rd Shift Customer Solutions Specialist role at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Contact InformationFor more information about the 3rd Shift Customer Solutions Specialist role or to, please contact us at. We look forward to hearing from you!