Experienced Customer Service Loyalty Champion II – Remote Role with Opportunities for Growth and Development in a Dynamic and Innovative Environment

Introduction to blithequark At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world, and our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together, lifting our communities and building trust in how we show up, everywhere and always. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then. About the Role As a Customer Service Loyalty Champion II at blithequark, you'll be responsible for resolving customer needs and preventing churn, emphasizing proactive measures in your day-to-day activities. You'll handle and resolve escalated customer concerns, turn every contact into a sale or save opportunity, and provide an exceptional experience by listening for signs of churn during conversations. You'll also grow the business by completing a full end-to-end account analysis, execute targeted loyalty and retention strategies, and serve as a brand ambassador and advocate for your customers throughout every contact. Key Responsibilities Resolve customer needs and prevent churn through proactive measures Handle and resolve escalated customer concerns with varying levels of complexity Turn every contact into a sale or save opportunity with a premium experience Embrace the Service Plus mindset by resolving customer concerns and future concerns Grow the business by completing a full end-to-end account analysis Execute targeted loyalty and retention strategies for high-value and at-risk customers Provide an exceptional experience by listening for signs of churn during conversations Navigate systems and utilize available tools and resources to be self-sufficient Serve as a brand ambassador and advocate for your customers throughout every contact Apply business acumen to make informed decisions that balance customer satisfaction with cost-effectiveness Qualifications To be successful in this role, you'll need to have a Bachelor's Degree or one or more years of customer service experience, as well as one or more years of sales experience. You should also have experience resolving complex customer issues, including escalations, billing, and product Q&A. A strong sales acumen with a track record of meeting or exceeding revenue and retention goals is also essential. Essential Qualifications Bachelor's Degree or one or more years of customer service experience One or more years of sales experience Experience resolving complex customer issues, including escalations, billing, and product Q&A Strong sales acumen with a track record of meeting or exceeding revenue and retention goals Willingness to work a rotating schedule, including nights, weekends, and holidays Ability to meet all home office requirements, including a private workspace and minimum internet speed Preferred Qualifications Degree in a related field Experience troubleshooting customer products and services and working knowledge of our network Experience promoting and upselling products or services One or more years of retention experience Experience handling inbound and outbound customer calls to achieve sales Skills and Competencies To succeed in this role, you'll need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also be able to navigate complex systems and utilize available tools and resources to be self-sufficient. Strong business acumen and the ability to make informed decisions that balance customer satisfaction with cost-effectiveness are also essential. Key Skills and Competencies Excellent communication and problem-solving skills Ability to work in a fast-paced environment Strong navigation and utilization of complex systems and tools Business acumen and ability to make informed decisions Strong sales and retention skills Ability to work independently and as part of a team Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, as well as opportunities for advancement and professional growth. As a Customer Service Loyalty Champion II, you'll have the opportunity to develop your skills and knowledge in areas such as sales, retention, and customer service, and to advance to leadership roles within the company. Work Environment and Company Culture At blithequark, we're proud of our dynamic and innovative work environment. We believe in empowering our employees to be their best selves, and we offer a range of perks and benefits to support their well-being and success. Our company culture is built on values such as integrity, respect, and excellence, and we're committed to creating a workplace where everyone feels valued and supported. Work Environment Highlights Remote work environment with occasional in-person trainings and meetings Opportunities for advancement and professional growth Dynamic and innovative work environment Range of perks and benefits to support employee well-being and success Company culture built on values such as integrity, respect, and excellence Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package to our employees. This includes a range of health and wellness benefits, as well as opportunities for professional growth and development. We also offer a matched 401(k) savings plan, stock incentive programs, and a range of other perks and benefits to support our employees' well-being and success. Compensation and Benefits Highlights Competitive compensation package Range of health and wellness benefits Opportunities for professional growth and development Matched 401(k) savings plan Stock incentive programs Range of other perks and benefits to support employee well-being and success Conclusion If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then at blithequark. As a Customer Service Loyalty Champion II, you'll have the opportunity to develop your skills and knowledge in areas such as sales, retention, and customer service, and to advance to leadership roles within the company. We offer a range of perks and benefits to support our employees' well-being and success, and we're committed to creating a workplace where everyone feels valued and supported. to join our dynamic and innovative team!