Experienced Full Stack Customer Service Representative – Insurance Industry Expertise

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in fast-paced environments and possess excellent communication skills? If so, we invite you to join blithequark's dynamic team as an Experienced Full Stack Customer Service Representative. At blithequark, we're committed to fostering a culture of excellence, where our employees feel valued, empowered, and supported in their careers. As a key member of our Gold Service program, you'll play a vital role in delivering industry-leading expertise to our independent agents and customers, helping them navigate the complexities of insurance and achieve peace of mind.About blithequarkblithequark is a purpose-driven organization dedicated to providing protection for the unexpected and delivering it with care. With a rich history dating back to 1912, we've grown into the sixth largest global property and casualty insurer, serving customers and employees worldwide. Our commitment to fostering an inclusive, equitable, and diverse workplace has earned us a reputation as a leader in the industry. Job SummaryAs an Experienced Full Stack Customer Service Representative, you'll be responsible for providing exceptional customer service, building rapport with customers, and resolving inbound phone calls in a fast-paced call center environment.You'll work closely with our independent agents to ensure high satisfaction, growth, and retention of business. Your expertise will be essential in delivering counsel, guidance, and suggestions to customers, using upselling and cross-selling sales skills to educate them on new and existing insurance products & services. Responsibilities* Helps customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. * Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business.* Provides counsel, guidance, and suggestions to customers to adequately cover and protect what they value most, using upselling and cross-selling sales skills to educate them on new and existing insurance products & services. * Upholds our customer care standards by achieving individual goals on call quality, handle time, lead transfer ratio, adherence, first call resolution, and reliability. * Maintains and tracks accurate data in various computer systems. * Collaborates with the Gold team to deliver exceptional customer experiences and achieve business goals.Qualifications* Associate's degree in a business-related field or equivalent training required. * Minimum of 6 months related work experience required, customer service experience preferred. * Ability to review, record, and organize written data from a variety of sources with no pre-established format. * Excellent oral, written, and interpersonal communication skills, and the capacity to multi-task in a structured work environment. * Ability to handle confidential and proprietary information is critical.* Proficiency with computers is mandatory. * Knowledge and ability to use bolthires Office tools is necessary. * Must have a clear understanding of the organization's policies, standards, and procedures to guide customer interactions. * Appropriate licenses up hiring/training, along with passing Proficiency Assessments is required. Preferred Qualifications* Experience in the insurance industry or a related field. * Proven track record of delivering exceptional customer service in a fast-paced environment.* Strong analytical and problem-solving skills. * Ability to work in a team environment and collaborate with colleagues to achieve business goals. What We Offer* Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. * Comprehensive training program to ensure your success. * Flexible scheduling to accommodate your needs. Work Environment* Our call center is a fast-paced, dynamic environment where you'll work closely with colleagues to deliver exceptional customer experiences.* You'll be required to work within the hours of operation, plus weekends and holidays, with schedules starting between 10:30 a.m. and 1 p.m. EST. * All schedules will include at least one weekend day (Saturday and/or Sunday) each week. Training and Development* Mandatory attendance is critical to your success, and you'll be required to attend training sessions Monday through Friday, 10:00 a.m. to 6:30 p.m. EST. * Our comprehensive training program will equip you with the skills and knowledge necessary to excel in this role.AboutOur Company CultureAt blithequark, we're committed to fostering a culture of excellence, where our employees feel valued, empowered, and supported in their careers. We believe progress happens when people feel secure, and we're dedicated to providing protection for the unexpected and delivering it with care. Equal Opportunity Employerblithequark is an equal opportunity employer, and we're committed to fostering an inclusive, equitable, and diverse workplace. We welcome applications from diverse candidates and are proud to be an employer of choice for people from all backgrounds.If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please through our website, and we'll be in touch to discuss your qualifications further. NoteThis position may have in-office requirements depending on candidate location.