Experienced Full Stack Customer Service Representative – Health Insurance Coverage Support for Maryland Residents

Are you a Maryland resident with a passion for helping others navigate the complexities of health insurance coverage? Do you thrive in fast-paced, dynamic environments where no two calls are ever the same? If so, we invite you to join the team at blithequark as aRemote Call Center Customer Service Representative. As a key member of our Maryland-based call center, you will play a vital role in providing exceptional customer experiences to residents seeking health insurance coverage. About blithequarkAt blithequark, we are dedicated to empowering individuals and families to make informed decisions about their health insurance coverage.Our team of experts is committed to delivering personalized support and guidance to ensure that every customer receives the best possible solution for their unique needs. As aRemote Call Center Customer Service Representative, you will be part of a dynamic team that is passionate about making a positive impact in the lives of our customers. Responsibilities of the Customer Service RepresentativeAs aRemote Call Center Customer Service Representative, your primary responsibilities will include:* Answering inbound phone calls to provide information and assistance regarding health care insurance options* Updating customer and account information as needed* Updating case records and notating the purpose of each call* Utilizing multiple database applications as resources to provide accurate and timely support* Being open to feedback for continuous improvement and growth* Responding to general customer inquiries* Striving to meet performance metrics for continued professional growth opportunitiesRequirements of the Customer Representative InboundTo succeed in this role, you will need to possess the following qualifications and skills:* High school diploma or equivalent; college attendance or degree is preferred* Strong verbal and written communication skills* Minimum 1 year of Call Center experience* Minimum of 1 year of healthcare experience* Computer proficiency* Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance* Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers* Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)* Must be flexible, reliable, and available for occasional overtime as needed* Must be able to pass required skill and knowledge assessment tests* Able to commit to 3 weeks of class training without missing any time from work (days of training)* Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from workSkills and Competencies Required for SuccessTo excel in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Ability to work in a fast-paced, dynamic environment* Strong problem-solving and critical thinking skills* Ability to learn and understand complex health insurance policies and terminology* Proficiency in multiple database applications* Strong organizational and time management skills* Ability to work independently and as part of a teamCareer Growth Opportunities and Learning BenefitsAt blithequark, we are committed to supporting the growth and development of our team members.As aRemote Call Center Customer Service Representative, you will have access to:* Ongoing training and development opportunities to enhance your skills and knowledge* Opportunities for career advancement and professional growth* A dynamic and supportive work environment that encourages collaboration and teamwork* A comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibilityWork Environment and Company Culture Highlights at blithequarkAs aRemote Call Center Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to create your own schedule and work environment.Our team is passionate about delivering exceptional customer experiences, and we strive to create a positive and supportive work environment that encourages collaboration, creativity, and growth. Compensation, Perks, and BenefitsAs aRemote Call Center Customer Service Representative, you will receive:* Competitive hourly rate of $16.63 per day* Opportunities for overtime and bonuses* Comprehensive benefits package, including dental insurance, health insurance, vision insurance, and work-from-home flexibility* Referral bonus program – refer a friend and receive $50 after they work 90 daysCall Center Hours and Training ScheduleOur call center is currently open Monday-Friday from 8am to 6pm.Training hours will be Monday-Friday, with a 3-week class training period followed by a 4-week nesting period. You will be required to commit to these training periods without missing any time from work. If you are a motivated and customer-focused individual with a passion for helping others, we invite you to apply for theRemote Call Center Customer Service Representative position at blithequark. 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