Experienced Customer Service Representative – Merchant Services at blithequark

Join blithequark, a leading innovator in the food delivery industry, as we seek an experienced Customer Service Representative to join our Merchant Services team. As a key member of our Inbound Operations group, you will play a vital role in ensuring the success of our merchants and delivering exceptional customer experiences. This is a full-time, work-from-home opportunity with a competitive hourly rate of $26. About blithequarkblithequark is a dynamic and rapidly growing company that is revolutionizing the way people think about food delivery.Our mission is to provide a seamless and enjoyable experience for both our customers and merchants, and we are committed to innovation, excellence, and customer satisfaction. With a strong focus on technology and customer service, we are constantly looking for talented individuals who share our passion and values. Job SummaryAs a Customer Service Representative on our Merchant Services team, you will be responsible for providing exceptional support to our merchants, addressing their concerns, and helping them to succeed on our platform.You will work closely with our Dealer Administrations Manager and other team members to ensure that our merchants receive the highest level of service and support. This is a challenging and rewarding role that requires strong communication and problem-solving skills, as well as a passion for delivering exceptional customer experiences. Key Responsibilities* Provide mentorship to colleagues to improve their overall performance on all metrics* Show imagination and commitment to making moves to advance a positive workplace culture* Be an advocate for the business, seeking ways to develop and learn about the company* Make a positive impact on customer experience by inspiring the team to provide excellent customer support and making working with us easy for merchants* Recognize opportunities for improvement and execute tasks to help efficiency and quality* Answer and address escalations from clients and workersWe're Looking for Someone Who...* Appreciates diagnosing issues and creating innovative solutions to tackle challenges* Is customer-driven and successful at working with individuals with varying levels of technical ability* Thrives in a climate where they are continually learning new skills and can apply them to their daily work* Is proficient in using bolthires Sheets or can perform data analysis* Functions well in both independent and team-based environmentsRequirements* 2+ years of experience working in an office environment* Bachelor's degree* Strong communication and problem-solving skills* Ability to work in a fast-paced environment and prioritize multiple tasks* Proficiency in using bolthires Sheets or other data analysis tools* Strong customer service skills and a passion for delivering exceptional customer experiencesWhat We Offer* Competitive hourly rate of $26* Opportunity to work from home and enjoy a flexible schedule* Collaborative and dynamic work environment* Opportunities for career growth and professional development* Comprehensive benefits package, including health insurance, paid time off, and retirement savings plan* Access to cutting-edge technology and tools* Recognition and rewards for outstanding performanceIf you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Why Join blithequark? At blithequark, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are dedicated to providing them with the support, resources, and opportunities they need to succeed. Whether you are just starting your career or looking for a new challenge, we invite you to and be a part of our mission to revolutionize the food delivery industry.Our Culture At blithequark, we are passionate about creating a culture that is collaborative, innovative, and customer-focused. We believe that our employees are the key to our success, and we are committed to providing them with the support, resources, and opportunities they need to thrive. Our culture is built on the following values:* Customer obsession: We are passionate about delivering exceptional customer experiences and exceeding their expectations. * Innovation: We are constantly looking for new and innovative ways to improve our products and services.* Collaboration: We believe that teamwork is essential to our success, and we encourage our employees to work together to achieve common goals. * Inclusion: We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our Benefits At blithequark, we are committed to providing our employees with a comprehensive benefits package that includes:* Health insurance: We offer a range of health insurance plans to meet the needs of our employees and their families.* Paid time off: We provide our employees with paid time off to relax, recharge, and pursue their interests. * Retirement savings plan: We offer a 401(k) plan to help our employees save for their future. * Access to cutting-edge technology: We provide our employees with the latest technology and tools to help them succeed in their roles. * Recognition and rewards: We recognize and reward our employees for their outstanding performance and contributions to the company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! !