Experienced Full Stack Customer Service Coordinator - Voice Banking

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Service Coordinator to join our Voice Banking team, working from the comfort of your own home. About blithequarkAt blithequark, we're more than just a bank – we're a community of innovators, thinkers, and doers who are changing the face of banking for good.We believe that everyone deserves a fair shot at achieving their financial goals, and we're committed to providing the tools, resources, and support to help them get there. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks. Your RoleAs a Full Stack Customer Service Coordinator, you'll be the voice of blithequark, providing top-notch support to our customers through phone, email, and chat interactions. You'll be the first point of contact for customers seeking assistance with their accounts, transactions, and other banking-related queries.Your goal will be to resolve issues efficiently, empathetically, and with a smile – even when dealing with complex or sensitive situations. Key Responsibilities* Respond to customer inquiries via phone, email, and chat, providing accurate and timely resolutions to their queries* Utilize your problem-solving skills to resolve complex issues, escalating them to senior team members when necessary* Collaborate with internal stakeholders to resolve customer complaints and concerns* Stay up-to-date with product knowledge, regulatory requirements, and industry trends to provide informed and expert advice to customers* Participate in ongoing training and development programs to enhance your skills and knowledge* Work collaboratively with the team to achieve customer satisfaction targets and improve overall service quality* Maintain accurate records of customer interactions, including notes, resolutions, and follow-up actionsEssential Qualifications* High school diploma, GED, or equivalent certification* At least 2 years of customer service experience or 2 years of call center experience* Excellent communication, interpersonal, and problem-solving skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong attention to detail, with a focus on accuracy and quality* Ability to work independently and as part of a team* Reliable private internet connection (not supplied by cellular data or hotspot)* Secure home office environment with minimal background noise and distractionsPreferred Qualifications* At least 1 year of financial services experience or banking experience* Experience working in a remote or work-from-home environment* Familiarity with banking products and services, including credit cards, loans, and deposits* Knowledge of regulatory requirements and industry trendsSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines* Strong attention to detail, with a focus on accuracy and quality* Ability to work independently and as part of a team* Reliable private internet connection (not supplied by cellular data or hotspot)* Secure home office environment with minimal background noise and distractions* Familiarity with banking products and services, including credit cards, loans, and deposits* Knowledge of regulatory requirements and industry trendsCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our team members grow and develop their skills and knowledge.As a Full Stack Customer Service Coordinator, you'll have access to:* Ongoing training and development programs to enhance your skills and knowledge* Opportunities for career advancement and professional growth* Collaborative and supportive team environment* Flexible scheduling and work-from-home options* Comprehensive benefits package, including medical, dental, vision, and prescription coverage* Paid time off and holidays* Tuition reimbursement and education assistance* Flexible spending account and 401(k) planWork Environment and Company CultureAt blithequark, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our team members.Our company culture is built on the following values:* Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We're always looking for new and better ways to do things. * Collaboration: We work together as a team to achieve our goals. * Integrity: We operate with honesty, transparency, and ethics. * Respect: We value and respect each other's differences and perspectives. Compensation and Benefits* $43,680 - $43,680 per year (based on location)* Comprehensive benefits package, including medical, dental, vision, and prescription coverage* Paid time off and holidays* Tuition reimbursement and education assistance* Flexible spending account and 401(k) plan* Opportunities for career advancement and professional growthIf you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you!Please apply including your resume and a cover letter, to. We can't wait to hear your story and learn more about your qualifications. Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.Accommodation RequestsIf you require an accommodation to apply for this position, please contact us at. We're committed to providing reasonable accommodations to ensure equal access to employment opportunities. Technical SupportFor technical support or questions about our recruiting process, please send an email to. We're here to help!