Experienced Full Stack Chat Support Agent – Global Productivity Software Support

Are you a highly motivated and detail-oriented individual looking for a flexible, remote work opportunity with a competitive hourly rate? Do you have excellent written communication skills and the ability to multitask? If so, we may have the perfect role for you at blithequark, a leading provider of subscription-based productivity software. As a Chat Support Agent at blithequark, you will play a critical role in delivering exceptional customer support to our global user base. You will be responsible for providing real-time assistance via chat and email, helping users with common issues such as login recovery, billing questions, and product walkthroughs. With no prior experience or degree required, this is an excellent opportunity for those looking to start or transition into remote support. About blithequark and Your Role blithequark is a SaaS provider serving a global user base with tools for collaboration, scheduling, and workflow management. Our customers rely on a simple user experience, and when they need help, they expect fast, friendly, and professional support. As a Chat Support Agent, your responsibility is to deliver real-time and follow-up assistance through written channels, helping users navigate our platform and resolve common issues. Key Responsibilities: *Chat-Based Customer Service: Engage in real-time conversations with users, responding to questions about platform usage, account access, and troubleshooting steps. *Email Ticket Support: Handle lower-urgency issues via email using approved templates, ensuring personalization and accuracy. *Product Guidance: Help customers understand and navigate core features by referring to product documentation and internal notes. *Ticket Categorization and Logging: Assign proper tags to support conversations and leave detailed notes for escalation or follow-up. *Escalation Management: Identify complex or technical issues and escalate them to the correct team with complete documentation. *Performance Tracking: Maintain quality and productivity by meeting established key performance indicators (KPIs) such as response time and satisfaction ratings. *Knowledge Maintenance: Stay updated with platform changes, known bugs, and saved reply updates to ensure you're providing current and helpful guidance. A Typical Shift at blithequark: *Shift Start: Log into your support dashboard and check announcements in your team's Slack channel. Prioritize email responses or open tickets before going live on chat. *Mid-Shift Activity: Manage 35 concurrent chat sessions, often helping users with login recovery, billing questions, or step-by-step feature guidance. *Shift End: Wrap up remaining conversations, flag unresolved tickets, log your notes, and review your individual dashboard for performance metrics. Minimum Requirements: *High School Diploma or Equivalent: No experience or degree required; this is an entry-level role. *Typing Speed: 40 WPM or higher. *Excellent Written English Communication: Strong written communication skills are essential for this role. *Familiarity with Browser Tools and Online Apps: You should be comfortable using browser tools and online apps. *Own a Laptop or Desktop and a Consistent Internet Connection: A reliable internet connection is required for this role. *Available 20-40 Hours per Week: Flexible day/night shifts are available, and you must be available to work a minimum of 20 hours per week. *Ability to Multitask, Self-Manage, and Work Independently: You should be able to manage multiple chat sessions, prioritize tasks, and work independently. Tips to Succeed: *Improve Typing and Clarity: Fast, typo-free writing matters. Use free tools like Grammarly to polish your writing and improve speed. *Master Platform Features: During training, take extra time to read help docs and test product flows. Confidence in the tool results in faster resolutions and fewer escalations. *Human Tone Over Robotic Replies: Don't sound like a copy-paste machine. Use a friendly and approachable tone in your responses. *Stay Organized While Multitasking: Use pinned browser tabs, desktop split view, and saved replies smartly. Keep FAQs handy while managing chats. *Apply Feedback Fast: Your QA scores are there to help you. Read them carefully, implement them immediately, and check your stats daily. How You'll Be Hired: *Step 1: Submit Resume: Upload a basic resume and fill out a short tech-readiness and availability survey. *Step 2: Skills Evaluation: Take a typing speed test and respond to a few written chat prompts to demonstrate tone and writing ability. *Step 3: Live or Async Chat Simulation: Complete a mock chat support scenario to show your real-time messaging abilities. *Step 4: Paid Virtual Training: Participate in 4-6 days of live and asynchronous onboarding covering macros, product walkthroughs, and support ticket systems. *Step 5: Supervised Trial Shifts: Work 2-3 trial shifts with real tickets while getting QA support and coaching. *Step 6: Full Access Granted: Receive your regular schedule, Slack access, and full integration into the support team. Remote Culture and Advancement: *100% Remote: Our team is 100% remote, asynchronous, and globally distributed. You'll avoid daily Zoom calls but remain connected via Slack and shared dashboards. *Career Growth Opportunities: You'll receive public recognition for good performance, opportunities for bonuses, and fast-track promotion into QA or team leadership for high-performing agents. *Perks and Benefits: Paid training and onboarding, fully remote with flexible shifts, no phone calls, chat and email only, monthly performance bonuses, home office stipend after 30 days, access to learning platforms like Coursera and Skillshare. Why This Job Is Perfect for You: *No Prior Experience Required: This is a true entry-level role with no prior experience or degree required. *Flexible Shifts: You'll have the flexibility to choose your shifts and work at a time that suits you. *Competitive Hourly Rate: You'll earn a competitive hourly rate of $25-$35. *Remote Work Opportunity: You'll have the opportunity to work from anywhere with a reliable internet connection. FAQs: *Do I need prior experience? No. This is a true entry-level role. *Do I need a degree? No. A high school diploma or GED is sufficient. *Will I be answering phone calls? Never. All communication is written. *Can I work internationally? Yes. This job is open globally to English-speaking candidates with the proper tech setup. *How quickly can I start? Most candidates begin paid training within 7-10 business days. If you're a motivated and detail-oriented individual looking for a flexible, remote work opportunity with a competitive hourly rate, to become a Chat Support Agent at blithequark.