Experienced Full Stack Business Analytics Manager – AppleCare Support Optimization

At blithequark, we're revolutionizing the way we approach customer support, and we're looking for a talented Business Analytics Manager to. As a key member of our AppleCare Support organization, you'll have the opportunity to drive business growth, optimize processes, and deliver exceptional customer experiences. If you're passionate about data-driven decision making, have a knack for storytelling, and are excited about the prospect of working with a dynamic team, we want to hear from you. About blithequarkblithequark is a leading innovator in the technology industry, dedicated to creating products and services that empower individuals and organizations to achieve their full potential.Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a vibrant community that values collaboration, creativity, and continuous learning. Job SummaryWe're seeking an experienced Business Analytics Manager to lead our AppleCare Support analytics team. As a key member of this team, you'll be responsible for driving business growth, optimizing processes, and delivering exceptional customer experiences.You'll work closely with cross-functional teams to identify opportunities for improvement, develop data-driven solutions, and communicate insights to senior leaders. If you're a seasoned analytics professional with a passion for storytelling, we want to hear from you. Key Responsibilities* Lead a team of analysts in investigating data and processes to gain insights that improve the performance of the global contact center support business* Develop and implement data-driven solutions to drive business growth, optimize processes, and deliver exceptional customer experiences* Collaborate with cross-functional teams to identify opportunities for improvement and develop strategies to address them* Communicate insights and recommendations to senior leaders through clear, concise, and compelling storytelling* Develop and maintain complex data models, dashboards, and reports to support business decision making* Stay up-to-date with industry trends and best practices in business analytics and apply this knowledge to drive innovation and improvementEssential Qualifications* Bachelor's degree in mathematics, economics, finance, statistics, engineering, operations research, or related field* Master's degree in business administration (MBA) or related field (desired)* 3+ years of experience in business analytics, with a focus on data-driven decision making* Proven experience with SQL and Tableau (or similar data visualization tools)* Strong analytical and problem-solving skills, with the ability to communicate complex ideas in a clear and concise manner* Experience with Python (or similar programming languages) and data manipulation tools (desired)Preferred Qualifications* Experience with bolthires's products and services (desired)* Strong business acumen, with the ability to understand business drivers and develop solutions that meet business needs* Experience with data storytelling and communication, with the ability to present complex ideas to senior leaders* Strong collaboration and leadership skills, with the ability to motivate and inspire team members* Experience with agile methodologies and data-driven decision making (desired)Skills and Competencies* Strong analytical and problem-solving skills, with the ability to communicate complex ideas in a clear and concise manner* Experience with data visualization tools, such as Tableau or Power BI* Strong business acumen, with the ability to understand business drivers and develop solutions that meet business needs* Experience with data storytelling and communication, with the ability to present complex ideas to senior leaders* Strong collaboration and leadership skills, with the ability to motivate and inspire team members* Experience with agile methodologies and data-driven decision making (desired)Career Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.As a Business Analytics Manager, you'll have access to a range of learning and development opportunities, including:* Regular training and development programs to enhance your analytical and business skills* Opportunities to work on high-impact projects and contribute to business growth* Collaborative and dynamic work environment, with opportunities to learn from and work with experienced professionals* Recognition and reward for outstanding performance and contributions to the businessWork Environment and Company Cultureblithequark is a dynamic and innovative company that values collaboration, creativity, and continuous learning.Our work environment is fast-paced and challenging, with a focus on delivering exceptional customer experiences and driving business growth. As a member of our team, you'll be part of a vibrant community that values:* Collaboration and teamwork* Innovation and creativity* Continuous learning and development* Diversity and inclusion* Customer satisfaction and loyaltyCompensation, Perks, and BenefitsWe offer a competitive compensation package, including:* Salary: $25/hour* Benefits: comprehensive health insurance, retirement savings plan, and paid time off* Perks: flexible work arrangements, professional development opportunities, and recognition and reward for outstanding performanceIf you're a seasoned analytics professional with a passion for storytelling and a desire to drive business growth, we want to hear from you.Please apply including your resume and a cover letter, to. We can't wait to hear from you!