Customer Experience Professional - Remote - CST Time Zone

Join blithequark's dynamic team as a Customer Experience Professional, where you will play a pivotal role in delivering exceptional customer experiences across multiple channels of communication. As a key member of our Contact Center team, you will be responsible for providing superior customer service, navigating complex customer inquiries, and leveraging problem-solving skills to resolve increasingly complex problems. If you are passionate about delivering outstanding customer experiences and are eager to grow your skills in a fast-paced environment, we encourage you to apply for this exciting opportunity.About blithequarkblithequark is a leading retail company that is committed to providing an exceptional customer experience. Our mission is to deliver a truly omnichannel experience to our customers, enabling them to shop and interact with us in a seamless and convenient manner. As a Customer Experience Professional, you will be part of a team that is dedicated to making a positive impact on our customers' lives. ResponsibilitiesAs a Customer Experience Professional, you will be responsible for:* Using available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through any channel by which the customer may choose to engage blithequark* Navigating several computer systems simultaneously and multitasking efficiently in order to accurately input data while gathering necessary information to address customer inquiries* Determining and assisting with all customer needs (e.g., purchase needs, status inquiries, service needs, feedback on store experience, or general blithequark inquiries)* Providing adequate information and explanation to customers regarding products, offerings, services, pricing information, and all other customer questions* Leveraging problem-solving skills and remaining calm under pressure to resolve increasingly complex problems* Recognizing and acting on sales opportunities, including following up as necessary to ensure customer needs are met or to provide additional information after researching questions* Connecting on a personal level and showing empathy in order to establish rapport and inspire customers in every interaction with a positive attitude, engagement, care, and courtesy* Serving as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs and desires* Listening attentively to customers in order to fully understand their needs and the need behind the need, adapting in-the-moment and being resourceful to resolve problems* Practicing continuous learning and self-development by remaining actively engaged in ongoing learning of blithequark's business and Contact Center resources in order to effectively carry out activitiesQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Required Education/Experience: H.S. Diploma or Equivalent* 1 year customer service or sales experience* Proficiency using basic computer tools and navigating between applications* Intermediate/advanced knowledge of customer service, reading, and writing* Minimum home internet speed of 20 mb/s DOWNLOAD, 5mb/s UPLOADWork Environment and CultureAs a remote Customer Experience Professional, you will be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace.Our Contact Center team is a dynamic and fast-paced environment, where you will be working closely with colleagues to deliver exceptional customer experiences. We are committed to creating a positive and inclusive work environment, where everyone feels valued and supported. Career Growth Opportunities and Learning BenefitsAt blithequark, we are committed to helping our employees grow and develop their skills. As a Customer Experience Professional, you will have access to ongoing training and development opportunities, including:* Ongoing learning of blithequark's business and Contact Center resources* Opportunities for career advancement and professional growth* Access to training and development programs to enhance your skills and knowledgeCompensation, Perks, and BenefitsAs a Customer Experience Professional, you will be eligible for a competitive hourly rate, ranging from $14.77 to $24.63 per hour, depending on your location and experience.You will also be eligible for a range of benefits, including:* Comprehensive health insurance* 401(k) retirement plan* Paid time off and holidays* Access to employee discounts and perksIf you are passionate about delivering exceptional customer experiences and are eager to grow your skills in a fast-paced environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our benefits and eligibility requirements. Equal Opportunity Employerblithequark is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.