Experienced Fraud Customer Service Representative – Gaming Industry Fraud Prevention Specialist

Are you ready to unleash your inner detective and join the fight against gaming fraud? At blithequark, we're on a mission to create a safer gaming world, and we're looking for sharp minds like yours to join our elite team of fraud investigators! The Mission:In the ever-evolving world of gaming, fraudsters are constantly finding new ways to deceive and manipulate players. That's where you come in – as a Fraud CSR at blithequark, you'll be the guardian of fair play, protecting millions of players from suspicious activities across our client's gaming platform.If you're passionate about solving puzzles, have a knack for gaming, and want to make a real impact in the gaming community, this could be your dream job. Your Daily Tasks:As a Fraud CSR at blithequark, you'll be responsible for:* Solving complex fraud cases using cutting-edge investigation tools and techniques* Analyzing digital footprints to separate legitimate transactions from fraudulent ones, using your detective's eye for detail and problem-solving skills* Collaborating with an elite fraud prevention team to stay one step ahead of emerging fraud trends* Making the gaming world safer for everyone by identifying and preventing fraudulent activities* Staying up-to-date with the latest gaming trends and technologies to ensure you're always equipped to handle the latest threatsYou'reOur Ideal Candidate If:* You have a detective's eye for detail and a passion for problem-solving, with at least 1 year of customer service experience in an interactive environment* You have 1+ year of technical support experience that proves you speak 'tech' and can troubleshoot network issues with ease* You're an active gamer with a deep understanding of the gaming world, with a passion for games like League of Legends or VALORANT* You have quick learning capabilities for new software and tools, with a minimum typing speed of 30 WPM* You're a problem-solver extraordinaire, with skills that would impress Sherlock Holmes* You can explain complex technical concepts in a way that's easy to understand, like you're teaching a friend* You have excellent English communication skills, with the ability to write and speak clearly and effectively* You thrive in fast-paced environments and can maintain your composure when facing challenges* You're available to work 40 hours/week between 8:00 AM - 7:00 PM EST, Monday - Friday, with schedule flexibility for business needsYourRemote Work Setup:As a remote worker at blithequark, you'll need to have:* A private, distraction-free workspace that's conducive to productivity* Lightning-fast internet (minimum 15 Mbps download, 10 Mbps upload) to ensure seamless communication and data transfer* Tech-savvy skills to manage your own network and devices, with a willingness to learn and adapt to new technologiesWhy ?* Work from the comfort of your home in Atlanta, GA, with the flexibility to create your own schedule* Join a company that values innovation and growth, with a focus on creating a safer gaming world* Be part of a team that puts customers and communities first, with a commitment to making a real impact in the gaming community* Work with cutting-edge gaming platform and fraud detection technology, with opportunities to learn and grow* Make a real difference in the gaming community, protecting players from fraud and ensuring a fair and safe gaming experienceReady to Join the Fight?If you're excited about protecting the gaming community while growing your career in fraud prevention, we want to hear from you. Show us how you'll bring your unique combination of technical skills, gaming passion, and customer service expertise to our team. This is more than just a job – it's an opportunity to be part of something bigger, protecting the gaming community while building an exciting career in fraud prevention. Ready to take the first step in your journey as a Fraud CSR at blithequark?Click the link below to apply for this exciting opportunity: Equal Employment Opportunity:blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for gamers and non-gamers alike. Disclaimer:This job description is a summary of the primary responsibilities and qualifications for the position. It is not an exhaustive list of tasks, duties, or requirements, and is subject to change as needed.blithequark reserves the right to modify or update this job description at any time, and is not responsible for any errors or omissions.