Experienced Entry-Level Customer Service Representative – Telehealth Support Agent

Are you passionate about delivering exceptional customer care and making a meaningful impact in people's lives? Do you thrive in fast-paced environments and enjoy working independently? If so, we invite you to join blithequark, a leading telehealth company, as a Clinical Support Services Agent. This exciting opportunity offers a chance to develop your customer service skills, work from the comfort of your own home, and advance your career in a dynamic and supportive environment. About blithequarkblithequark is a pioneering telehealth company dedicated to providing top-notch customer care to patients and families across the country.With a focus on excellent customer service, we strive to make a positive difference in people's lives, especially during challenging times. Our team of dedicated professionals is committed to delivering compassionate and personalized support to those who need it most. Job SummaryAs a Clinical Support Services Agent at blithequark, you will play a vital role in receiving and processing calls from patients and families. Your primary responsibility will be to gather information from callers, relay that information to clinicians, and provide exceptional customer care.This rewarding role offers a unique opportunity to make a significant difference in people's lives, enhance your customer care skills, and advance your career in a supportive and dynamic environment. Key Responsibilities* Receive and process calls from patients and families, gathering information and relaying it to clinicians* Provide exceptional customer care, addressing caller concerns and needs in a professional and compassionate manner* Work independently in a home-office setting, using your own computer and internet connection* Navigate challenging calls with professionalism and composure, remaining empathetic and understanding* Collaborate with clinicians to ensure seamless communication and effective support* Participate in ongoing training and development to enhance your customer care skills and knowledgeEssential Qualifications* 18 years of age* Excellent verbal communication, interpersonal, and organizational skills* Accurate keyboard and typing skills (minimum requirements)* Proficient use of bolthires Office and internet navigation* Strong customer service skills, with the ability to speak with a smile in your voice* Ability to work evening, weekend shifts, and holidays (paid at time ½)* Access to high-speed internet on a personal network (cannot be a shared network)* Personal, private, and patient-confidential workspace environment requiredPreferred Qualifications* Previous customer service experience, preferably in a healthcare or telehealth setting* Experience working in a fast-paced environment, with multiple priorities and deadlines* Strong problem-solving and conflict resolution skills* Ability to work independently, with minimal supervision* Familiarity with electronic medical records (EMRs) and telehealth platformsSkills and Competencies* Excellent communication and interpersonal skills* Strong customer service skills, with the ability to remain empathetic and professional in challenging situations* Ability to work independently, with minimal supervision* Strong problem-solving and conflict resolution skills* Proficient use of bolthires Office and internet navigation* Accurate keyboard and typing skills* Ability to navigate electronic medical records (EMRs) and telehealth platformsCareer Growth Opportunities and Learning Benefits* Ongoing training and development to enhance your customer care skills and knowledge* Opportunities for advancement within the company, with a focus on promoting from within* Collaborative and supportive work environment, with a focus on teamwork and open communication* Access to ongoing education and training programs, to enhance your skills and knowledgeWork Environment and Company Culture* Work from the comfort of your own home, with a flexible schedule and autonomy* Collaborative and supportive work environment, with a focus on teamwork and open communication* Ongoing training and development to enhance your customer care skills and knowledge* Opportunities for advancement within the company, with a focus on promoting from withinCompensation, Perks, and Benefits* Starting pay: $18.00 per hour* Opportunity to increase pay quickly, with a focus on promoting from within* Health, dental, vision, and retirement plans offered to full-time team members upon eligibility* Paid time off, including holidays and vacation days* Ongoing training and development to enhance your customer care skills and knowledgeConclusionIf you are passionate about delivering exceptional customer care, working in a fast-paced environment, and making a meaningful impact in people's lives, we invite you to join blithequark as a Clinical Support Services Agent.This exciting opportunity offers a chance to develop your customer service skills, work from the comfort of your own home, and advance your career in a dynamic and supportive environment. to take the first step towards a rewarding and challenging career with blithequark.