Experienced Customer Support Specialist – West Coast Hours (Remote)

Are you a customer-centric individual with a passion for technology and problem-solving? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic Customer Success team at blithequark as a Customer Support Specialist. This is a unique opportunity to work with a world-class enterprise email and landing page creation platform, empowering people to be creative and making a lasting impact on the world. About blithequark At blithequark, we're on a mission to empower people to be creative. Our industry-leading SaaS solution is built by Marketers, for Marketers, making successful and happy customers by providing them with an incredibly powerful, yet easy-to-use creation platform. We know that it's the small things that make the biggest impact, and that emails and landing pages are where the rubber hits the road when it comes to Marketing Automation. We change the way Marketers work by making them more efficient, while improving conversion rates of their campaigns and helping them stay on brand. The Role As a Customer Support Specialist, you will be a vital part of our Customer Success team, assisting customers with any issues or questions they have with our product to ensure they get the most out of blithequark. As an expert with our platform, you will be a point of contact with our customers and will be essential to their success. This is a fully remote role, allowing you to work from anywhere and enjoy a better work-life balance. Key Responsibilities * Be an expert with the blithequark platform + Respond to customer queries in a timely and accurate way, via phone, email, or chat + Assist in creating and maintaining help documentation and support videos + Gather customer feedback and enhancements and share with our Product, Sales, CS, and Marketing teams * Be proactive in triaging support tickets and liaise with the Dev team to ensure tickets get resolved in a timely manner + Monitor customer health and reach out to assigned CSM to assist in providing a solution/support + Share feature requests and effective workarounds with team members and customers + Be the advocate for the customer by identifying needs and helping customers adopt features What You Should Have * Customer service experience, preferably in a SaaS/Tech environment * Ability to empathize with customers with strong multitasking skills * Be excited by technology, love solving problems, and passionate about helping others * Exceptional problem-solving and communication skills * Experience writing and maintaining support documentation * Working knowledge of customer-facing solutions such as Intercom and Zendesk would be an asset * Knowledge of HTML/CSS and experience with emails and/or landing pages would be an asset * Ability to thrive and adapt in a fast-paced work environment that is continuously evolving What We Offer At blithequark, we have four foundational pillars: Culture, Customers, Product, and Growth. Culture is our number one pillar because we know that it's at the core of building a strong company that can build amazing products and delight our customers. We do this with a laser focus on hiring the right people who are smart, positive, and who want more than the typical nine-to-five offers. We offer an extremely rewarding, second-to-none work environment as acknowledged by Ottawa's Best Places to Work 2024! We show our investment in our people through our competitive salaries, equity in the company, great benefits, paid vacation, Life leave days (because life happens), team lunches and off-sites, and most importantly, our commitment to YOUR career growth. Why Join Us? * Work with a world-class enterprise email and landing page creation platform * Be part of a dynamic and fast-paced team that is continuously evolving * Enjoy a competitive salary and benefits package * Have the opportunity to grow and develop your career with our company * Be part of a company that values culture, customers, product, and growth * Enjoy a remote work environment with flexibility and work-life balance If you're a customer-centric individual with a passion for technology and problem-solving, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you! Equal Opportunities Employer blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We believe in creating an inclusive, barrier-free working environment and encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. If you require any accommodation to the interview process, please contact us at [email protected]. Privacy Policy Please click here to view the blithequark Privacy Policy. for this exciting opportunity and join our dynamic Customer Success team at blithequark.