Experienced Customer Support Specialist (Hungarian Speaker) – Join blithequark's Mission to Revolutionize Investing in Europe

Are you passionate about delivering exceptional customer experiences and making a lasting impact on a rapidly growing fintech company? Do you possess excellent communication skills, a strong problem-solving attitude, and a flair for the Hungarian language? If so, we invite you to join blithequark, a pioneering force in the European fintech landscape, as an Experienced Customer Support Specialist (Hungarian Speaker). About blithequark blithequark is on a mission to make investing better for everyone in Europe. By combining multi-currency accounts with unlimited access to global markets, we aim to break down barriers and eliminate hidden fees, empowering individuals to take control of their financial futures. With a strong foundation in the UK and EU, we've grown from an idea to a regulated business, launching in 22 countries and raising $35M in funding. Our stellar group of investors includes Lightspeed Venture Partners, Sir Richard Branson, Mosaic Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of angel investors. What You Will Do As an Experienced Customer Support Specialist (Hungarian Speaker) at blithequark, you will play a vital role in handling customer contacts, making decisions that directly impact our customers and product. You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You'll have the freedom to share ideas and have a lasting impact on our organization. Key Responsibilities: * Run day-to-day Customer Support: + Answer customer questions and solve problems that come in across various contact channels. + Handle formal complaints. + Review payment transactions and solve related customer problems. + Help with other operational and KYC tasks as needed. + Loop in other team members and escalate tasks to relevant stakeholders as needed. * Measure the Success of Your Work: + Talk to customers and answer customer questions, solving problems that come in across various contact channels. + Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization. + Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver better outcomes for our customers. * Help Build the Support Features in the Product: + Create and update FAQs. + Build and maintain a knowledge base. + Improve automations like quick replies and contact attribution. Requirements: * Exceptional written and spoken English – you'll need to interact with customers via email today and potentially chats/phone in the future. * C2/Bilingual proficiency in Hungarian. * 1+ years of experience within Customer Support/ Customer Operations. * Empathy for customer problems and a drive to solve their issues. * You are a quick learner. * Strong communicator and able to work across teams and functions. * Computer literacy – we're an early growth start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools. * Basic SQL is not required but would be advantageous. * Having an understanding of investment services or experience in a startup environment are pluses. Benefits: * A competitive startup package with stock options that vest monthly after a one-year cliff. * Brand new office in Tallinn (Kalamaja). * Flexible working hours. * A flexible approach to working remotely - 2 remote days per week allowed. * Private health insurance. * All the usual office facilities, including free tea, coffee & snacks. * Dog-friendly office (20% distracting, but 100% cute). * Cycling or running to work? We've got bike parking and showers. * Quarterly international team events. Interview Process Outline: 1. Intro call with a recruiter. 2. Video call with the Head of Customer Operations. 3. Team interview on-site. 4. Meeting with one or both of founders. Why Join blithequark? At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of work-life balance, offering flexible working hours and remote work options. Our team is made up of talented individuals from diverse backgrounds, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. If you're a customer-focused professional with a passion for the Hungarian language and a drive to make a difference in the fintech industry, we invite you to join our mission. to become an Experienced Customer Support Specialist (Hungarian Speaker) at blithequark and be part of a team that's revolutionizing investing in Europe.