Experienced Customer Support Specialist – Luxury Stores Customer Service at blithequark

Are you a customer service enthusiast with a passion for luxury fashion and beauty? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic team as an Experienced Customer Support Specialist – Luxury Stores Customer Service. As a key member of our customer service team, you will be the voice of blithequark's Luxury Stores, providing world-class service to customers globally. About blithequarkblithequark is a leading e-commerce company that offers a curated selection of luxury fashion and beauty brands to customers worldwide.Our mission is to provide an exceptional shopping experience that exceeds our customers' expectations. We are committed to delivering the best results for our customers, and our inclusive culture empowers our team members to achieve this goal. Job SummaryAs an Experienced Customer Support Specialist – Luxury Stores Customer Service, you will be responsible for providing high-touch service to customers through various channels, including phone, email, and online chat. You will be the first point of contact for customers, resolving their issues in a timely and professional manner.Your expertise in luxury customer service will enable you to provide customers with critical service and product information, ensuring their satisfaction. Key Responsibilities* Act as a brand ambassador for blithequark's Luxury Stores, providing world-class service to all customers* Be the first point of contact to resolve customer issues across multiple channels in a timely manner, communicating through email, phone, and chat* Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat* Provide customers with critical service and product information, ensuring customer satisfaction* Demonstrate sound understanding and comprehensive knowledge of blithequark's Luxury Stores' full range of products and services* Handle customer inquiries and/or cases through different channels in a timely and professional manner, considering policies and procedures within the service level agreement* Ensure clear and accurate data capture, providing both quantitative and qualitative insights of customers' voices* Utilize a variety of software programs to resolve customer inquiries and identify and escalate system errors and other technical issues* Work with external shipping contractors to assist customers with both domestic and international issuesEssential Qualifications* 2+ years of experience within a luxury customer service-focused environment, such as contact center, luxury retail, or hospitality* Excellent verbal and written communication skills, with the ability to handle difficult conversations with a high level of empathy and integrity* Ability to work a set schedule, including nights, weekends, and holidays, with required overtime as business needs* The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership* Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service* High school diploma or equivalentPreferred Qualifications* Experience working with luxury merchandise and brands* Knowledge of fashion trends and styles* Ability to work in a fast-paced, dynamic environment* Proficiency in desktop applications such as MS Office and Internet browsers* Comfortable working with computers and smartphones, with the ability to quickly learn new websites and appsSkills and Competencies* Excellent communication and interpersonal skills* Ability to work in a team environment and provide support to colleagues* Strong problem-solving and analytical skills* Ability to work under pressure and meet deadlines* Proficiency in software programs and technology* Strong knowledge of luxury fashion and beauty brandsCareer Growth Opportunities and Learning Benefits* Opportunities for career growth and advancement within the company* Access to training and development programs to enhance your skills and knowledge* Collaborative and dynamic work environment that encourages innovation and creativity* Recognition and rewards for outstanding performance and contributions to the teamWork Environment and Company Culture* blithequark is a remote work environment, with the flexibility to work from home* Collaborative and dynamic work environment that encourages innovation and creativity* Recognition and rewards for outstanding performance and contributions to the team* Opportunities for career growth and advancement within the companyCompensation, Perks, and Benefits* Competitive hourly rate of $19.00/hour* Opportunities for career growth and advancement within the company* Access to training and development programs to enhance your skills and knowledge* Collaborative and dynamic work environment that encourages innovation and creativity* Recognition and rewards for outstanding performance and contributions to the teamIf you are a motivated and customer-focused individual with a passion for luxury fashion and beauty, we encourage you to apply for this exciting opportunity.Please through our internal or external career site. We look forward to hearing from you! Equal Opportunity Employerblithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating an inclusive culture that empowers our team members to deliver the best results for our customers. Accommodations for Applicants with DisabilitiesIf you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner. TotalCompensationOur compensation reflects the bolthires of labor across several US geographic markets. The base pay for this position ranges from $34,320/year in our lowest geographic market up to $39,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. bolthires is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit