Experienced Customer Support Specialist – Fleet Management Software

Are you passionate about delivering exceptional customer experiences and have a knack for resolving complex technical issues? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? If so, we invite you to join our dynamic team at blithequark as a Customer Support Specialist! At blithequark, we're revolutionizing the transportation industry with our cutting-edge fleet management software. Our platform helps thousands of organizations around the world streamline their fleet operations, and we're just getting started. With a strong focus on innovation, customer satisfaction, and employee growth, we're looking for talented individuals like you to join our mission. About blithequark blithequark is a modern software platform that's leading the charge in transportation technology. With a strong track record of success and a growing customer base, we're poised for continued growth and expansion. Our team is passionate about delivering exceptional support experiences, and we're committed to creating a culture that's inclusive, collaborative, and fun. Our Team and Culture At blithequark, we believe that our team is the backbone of our success. We're a diverse group of individuals who share a passion for innovation, customer satisfaction, and employee growth. Our culture is built on the following values: *Customer-centricity: We put our customers at the forefront of everything we do. *Innovation: We're always looking for new and better ways to solve problems and deliver value. *Collaboration: We work together as a team to achieve our goals and support each other's growth. *Inclusivity: We celebrate diversity and create an environment that's welcoming and inclusive for all. Who You Are We're looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences and has a knack for resolving complex technical issues. The ideal candidate has: * Previous experience in a customer support or technical support role, preferably in the software industry. * In-depth knowledge of fleet management software and related technologies is a plus! * Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively. * Excellent communication skills, both verbal and written, with the ability to convey technical concepts to customers clearly and concisely. * A customer-centric mindset with a passion for delivering exceptional support experiences. * Strong organizational skills and the ability to prioritize and manage multiple tasks simultaneously. * Proficiency in using customer support tools and software, including ticketing systems, CRM software, and remote support tools. Responsibilities As a Customer Support Specialist at blithequark, you will: * Serve as the primary point of contact for basic technical support and product-related inquiries from customers using our fleet management software. * Provide exceptional customer service for tier 1 tickets via phone calls while maintaining a high level of professionalism and empathy. * Demonstrate comprehensive knowledge of our fleet management software, including a basic understanding of its features, functionalities, and integrations. * Investigate complex software issues reported by customers, collaborating with Support Specialists, SME’s, Shift Leads, and Support Engineering teams to identify and escalate customer issues to the appropriate team. * Continuously identify opportunities to improve the customer support process, including streamlining workflows, enhancing documentation, and implementing customer-focused initiatives. Benefits At blithequark, we offer a comprehensive benefits package that includes: * Multiple health/dental coverage options (100% monthly cost coverage for employee, 50% for family) * Vision insurance * Incentive stock options * 401(k) match of 4% * PTO - 4 weeks (increases at year two) * 12 company holidays + 2 floating holidays * Parental leave- birthing parent (16 weeks paid) non-birthing (4 weeks) * FSA & HSA options * Short and long term disability (short term 100% paid) * Community service funds * Professional development funds * Wellbeing funds - $150 quarterly * Business expense stipend - $125 quarterly * Mac laptop + new hire equipment stipend * Remote working friendly since 2012 Career Growth Opportunities At blithequark, we're committed to helping our employees grow and develop their careers. We offer: * Opportunities for professional development and training * Mentorship and coaching from experienced team members * A culture that encourages innovation and experimentation * A flexible work environment that allows you to work from anywhere If you're passionate about delivering exceptional customer experiences and have a knack for resolving complex technical issues, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. Equal Employment Opportunity blithequark provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit, and business need. Accommodation Requests If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. Ready to join our dynamic team and help us revolutionize the transportation industry? and take the first step towards an exciting career at blithequark!