Experienced Chinese Customer Chat Support Representative – Full-Time – AEDT Time Zone

Are you a highly motivated and customer-centric individual with a passion for delivering exceptional support to Chinese-speaking customers? Do you possess excellent communication skills in both written and spoken Chinese, with a strong ability to convey information clearly and effectively? If so, we invite you to join blithequark, a leading Online Education and Tuition Platform, as a Full-Time Chinese Customer Chat Support Representative. About blithequark blithequark is a dynamic and innovative Online Education and Tuition Platform that is dedicated to providing high-quality educational resources to students around the world. Our mission is to empower learners with the knowledge and skills they need to succeed in an ever-changing world. We are committed to delivering exceptional customer experiences, and we are seeking a talented and enthusiastic Chinese Customer Chat Support Representative to. Responsibilities As a Chinese Customer Chat Support Representative, you will be the primary point of contact for Chinese-speaking customers, providing timely and effective solutions to their inquiries and concerns. Your responsibilities will include: * Responding to customer inquiries and providing chat support via phone, email, chat, or other communication channels * Using active listening and a consultative approach to understand customer issues and needs, and recommending appropriate solutions or assistance * Addressing customer concerns, troubleshooting problems, and providing timely and effective solutions while maintaining a high level of customer satisfaction * Collaborating with team members and other departments to resolve complex customer issues and improve overall customer chat support processes * Demonstrating fluency in both written and spoken Chinese, with excellent grammar and communication skills What You Bring to the Table To succeed in this role, you will need to possess the following skills and qualifications: * Native or near-native proficiency in both written and spoken Chinese * Strong verbal and written communication skills in Chinese, with the ability to convey information clearly and effectively * Willingness to collaborate with colleagues and contribute to a positive team environment * Ability to work within the AEDT time zone and meet deadlines * Quick thinking and ability to learn quickly Work Environment and Company Culture At blithequark, we value a positive and supportive work environment that encourages collaboration, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing a dynamic and engaging work environment that fosters growth and development. Career Growth Opportunities and Learning Benefits As a Chinese Customer Chat Support Representative at blithequark, you will have the opportunity to develop your skills and knowledge in customer support, communication, and problem-solving. We offer a range of training and development programs to help you achieve your career goals, including: * Ongoing training and coaching to improve your customer support skills and knowledge * Opportunities to work on complex customer issues and develop your problem-solving skills * Collaborative and supportive team environment that encourages innovation and creativity * Access to industry-leading tools and technologies to enhance your productivity and efficiency Compensation, Perks, and Benefits We offer a competitive compensation package that includes: * A salary that reflects your skills and experience * Discretionary, performance-based termly bonuses * Comprehensive benefits package that includes health insurance, paid time off, and other perks * Opportunities for career growth and advancement within the company If you are a motivated and customer-centric individual with a passion for delivering exceptional support to Chinese-speaking customers, we invite you to apply for this exciting opportunity. Please apply including your resume and a brief introduction in Chinese, to. We look forward to welcoming you to our team! Important Notes * Please note that only applicants with an audio introduction in Chinese will be shortlisted for this role. * We are only accepting individual freelancers for this position, and agencies are not eligible to apply. * This is a full-time position that requires a commitment to working within the AEDT time zone and meeting deadlines. If you are ready to take your career to the next level and join a dynamic and innovative team, please today. We look forward to hearing from you!