Experienced Customer Support Representative – Resolution Coordinator at blithequark

Are you a motivated and customer-driven individual looking to kick-start your career in a dynamic and growth-oriented environment? Do you have a passion for delivering exceptional customer experiences and a knack for resolving complex issues? Look no further than blithequark, a leading retail giant that's revolutionizing the way people shop and interact with their favorite brands. As a Resolution Coordinator at blithequark, you'll be part of a high-performing team that's dedicated to providing top-tier customer support to clients, stores, and partners across the globe.With a focus on driving outcomes and empowering our partners to succeed, we're seeking talented individuals who share our commitment to excellence and are eager to take their careers to the next level. About blithequarkblithequark is a privately-held retail corporation that's been a household name for decades. With a strong presence in the United States and a growing global footprint, we're a company that's passionate about innovation, customer satisfaction, and employee development. Our contact center operations are a key part of our business, handling over 10 million contacts every year and providing a seamless experience for our clients, stores, and partners.Why Join blithequark? At blithequark, we're committed to investing in our people and providing a supportive environment that fosters growth, learning, and career advancement. Here are just a few reasons why you should consider joining our team:* Competitive compensation: Enjoy a competitive hourly rate of $25/hour, with opportunities for bonuses and incentives. * Career growth opportunities: Develop your skills and expertise in a dynamic and fast-paced environment, with opportunities for career advancement and professional growth.* Learning and development: Take advantage of our comprehensive training programs, mentorship opportunities, and ongoing education and development initiatives. * Diverse and inclusive culture: Join a diverse and inclusive team that values diversity, equity, and inclusion, and is committed to creating a workplace that's welcoming and supportive of all employees. * Flexible work arrangements: Enjoy flexible work arrangements, including remote work options and flexible scheduling. Key ResponsibilitiesAs a Resolution Coordinator at blithequark, you'll be responsible for:* Handling high-volume calls, visits, and messages: Respond to customer inquiries, resolve issues, and provide exceptional customer service in a fast-paced and dynamic environment.* Utilizing various systems and tools: Leverage our state-of-the-art systems and tools to respond to customer inquiries, resolve issues, and provide a seamless experience. * Providing expert communication: Communicate effectively with customers, stores, and partners, using a conversational approach and leveraging all available resources to resolve issues and meet customer needs. * Meeting performance metrics: Meet or exceed performance metrics, including call handling times, resolution rates, and customer satisfaction scores.Essential QualificationsTo be considered for this role, you'll need:* A bachelor's degree: A degree in any field, with a focus on customer service, communications, or a related field. * Strong communication skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers, stores, and partners. * Technical skills: Proficiency in bolthires Office programs, including Outlook, Word, and Excel. * Customer service experience: Previous experience in customer service, with a focus on resolving complex issues and providing exceptional customer experiences.* Availability: Availability to work a standard 8-hour shift, with flexibility to work overtime as needed. Preferred QualificationsWhile not required, the following qualifications are preferred:* Experience with CRM systems: Experience with CRM systems, including Salesforce or similar platforms. * Knowledge of industry trends: Knowledge of industry trends, including customer service best practices and emerging technologies. * Certifications: Certifications in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer ExperienceProfessional (CCEP).What We OfferAt blithequark, we're committed to providing a comprehensive benefits package that includes:* Competitive compensation: A competitive hourly rate of $25/hour, with opportunities for bonuses and incentives. * Health and wellness benefits:Comprehensive health and wellness benefits, including medical, dental, and vision coverage. * Retirement savings plan: A 401(k) retirement savings plan, with company match and vesting schedule. * Paid time off: Paid time off, including vacation, sick leave, and holidays.* Employee recognition and rewards: Recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives. If you're a motivated and customer-driven individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, through our online application portal. We can't wait to hear from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion.We welcome applications from diverse candidates, including individuals with disabilities, veterans, and members of underrepresented communities. Disclaimerblithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or cancel this job posting at any time, without notice.