Experienced Customer Support Representative – Remote Work Opportunity at blithequark

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and supportive work environment where you can grow your skills and make a meaningful impact? If so, we invite you to join blithequark, a leading healthcare company, as a Customer Support Representative in a remote work setting. About blithequarkAt blithequark, we're dedicated to revolutionizing the healthcare industry by providing innovative solutions that improve patient outcomes and enhance the overall healthcare experience.Our team of passionate professionals is committed to delivering exceptional service, fostering a culture of empathy and understanding, and driving positive change in the communities we serve. Job SummaryAs a Customer Support Representative at blithequark, you will play a vital role in delivering personalized support to our members, addressing their concerns, and providing solutions to their healthcare-related queries. You will be the first point of contact for our members, and your exceptional communication skills, empathy, and problem-solving abilities will make a significant difference in their lives.Key Responsibilities* Respond to inbound calls, emails, and chats from members, addressing their queries and concerns in a timely and professional manner* Provide accurate and empathetic support, resolving issues and escalating complex cases to senior team members as needed* Utilize knowledge of healthcare plans, benefits, and services to educate members on their coverage and options* Collaborate with internal teams, including medical and pharmacy, to resolve member issues and improve overall service quality* Maintain accurate records of member interactions, including call logs, emails, and chat transcripts* Participate in ongoing training and development to enhance knowledge of healthcare plans, benefits, and services* Meet or exceed performance metrics, including call handling time, first-call resolution, and member satisfactionRequired Qualifications* 1-year experience in customer-facing roles, such as call centers, retail, or hospitality* Proficiency in Windows-based applications, including bolthires Office and CRM software* Ability to work in a remote setting, with a dedicated workspace and reliable internet connection* Strong communication and interpersonal skills, with the ability to build rapport with members and internal stakeholders* Ability to work in a fast-paced environment, with multiple priorities and deadlines* High school diploma or equivalent required; associate's or bachelor's degree preferredPreferred Qualifications* Experience in the healthcare industry, with knowledge of healthcare plans, benefits, and services* Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM)* Bilingual or multilingual skills, with the ability to communicate with members in their preferred language* Experience with CRM software, such as Salesforce or Zendesk* Strong problem-solving and analytical skills, with the ability to resolve complex issues and escalate as neededWork Environment and CultureAs a remote employee of blithequark, you will enjoy a flexible and supportive work environment that allows you to work from the comfort of your own home.Our team is passionate about delivering exceptional service, and we're committed to providing ongoing training and development opportunities to help you grow your skills and advance your career. Benefits andCompensation* Competitive hourly rate of $20-$30 per hour, depending on experience and qualifications* Comprehensive benefits package, including medical, dental, and vision coverage* 401(k) retirement plan with company match* Paid time off, including vacation, sick leave, and holidays* Ongoing training and development opportunities to enhance your skills and advance your career* Recognition and rewards for outstanding performance and contributions to the teamIf you're a motivated and compassionate individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity at blithequark.Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you! Equal Employment Opportunityblithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, including individuals with disabilities, veterans, and members of underrepresented communities. We're proud to be a leader in the healthcare industry, and we're committed to creating a workplace that reflects the diversity of our members and the communities we serve.