Experienced Customer Support Representative – Healthcare Insurance Services

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the esteemed Customer Service team at blithequark, a leading provider of innovative healthcare solutions. As a Customer Support Representative, you will play a vital role in supporting our valued client base, primarily consisting of 65+ Medicare participants, and contribute to the growth and success of our organization.About blithequarkblithequark is a dynamic and forward-thinking company that is revolutionizing the healthcare industry with its cutting-edge solutions and commitment to excellence. Our team is dedicated to providing top-notch service and support to our clients, and we are seeking like-minded individuals who share our passion for delivering exceptional results. As a Customer Support Representative at blithequark, you will have the opportunity to work with a talented and supportive team, develop your skills and expertise, and contribute to the growth and success of our organization.Key ResponsibilitiesAs a Customer Support Representative at blithequark, you will be responsible for:• Handling incoming calls and emails with clarity, professionalism, and empathy, providing knowledgeable support regarding Medicare Part D plans and insurance-related inquiries. • Acting as a liaison between members, healthcare providers, pharmacies, and insurance carriers, investigating and resolving claim issues and prescription problems efficiently. • Accurately documenting interactions and follow-bolthires in our systems, navigating databases and relevant websites to retrieve and input information.• Collaborating with team members to improve processes and resolve complex member concerns, completing required compliance training to meet regulatory standards. • Providing exceptional customer service, responding to member inquiries, and resolving issues in a timely and professional manner. • Staying up-to-date on industry developments, regulatory changes, and company policies, ensuring that you are equipped to provide accurate and informed support to our clients. Required Skills & QualificationsTo be successful as a Customer Support Representative at blithequark, you will need:• Prior customer service experience, preferably in a healthcare or insurance setting, with a strong understanding of insurance terminology, especially Medicare Part D.• Clear verbal and written communication skills, with the ability to communicate effectively with members, healthcare providers, and insurance carriers. • Strong organizational skills and the ability to multi-task, with a focus on providing exceptional customer service and resolving complex issues. • Basic proficiency in bolthires Outlook, Word, and Excel, with the ability to learn and adapt to new systems and technologies. • Patience, empathy, and a positive, solutions-oriented attitude, with a commitment to delivering exceptional results and exceeding customer expectations.• Ability to work independently and as part of a team, with a focus on collaboration and continuous improvement. Perks & IncentivesAs a valued member of the blithequark team, you will enjoy:• Paid lunch: Company covers up to $20/day for food delivery via DineIn Connecticut, providing you with a convenient and bolthires-effective meal option. • Temp-to-perm opportunity with growth potential, offering you the chance to develop your skills and expertise and advance your career. • Supportive and collaborative team culture, with a focus on teamwork, open communication, and continuous improvement.Additional DetailsAs a Customer Support Representative at blithequark, you can expect:• Unpaid lunch break (30 or 60 minutes – your choice), providing you with a flexible and convenient break option. • Week totals 35 to 37.5 hours depending on lunch duration, offering you a balanced and manageable work schedule. • Compliance training required upon hire, ensuring that you are equipped to meet regulatory standards and provide exceptional customer service. If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we invite you to apply for the Customer Support Representative position at blithequark.Please apply including your resume and a cover letter, to. We look forward to hearing from you and exploring how you can contribute to the growth and success of our organization.