Experienced Customer Service Specialist – Self-Determination Support

Join blithequark, a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. As a Customer Service Specialist – Self-Determination Support, you'll be part of a dynamic team that makes a difference in people's lives every day. If you're passionate about delivering exceptional customer service, enjoy collaboration, and want to learn and grow with a company that values its employees, then this is the perfect opportunity for you.About blithequarkAt blithequark, we believe that our people are at the heart of our success. We're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. Our mission is to help people live a life of their choosing, regardless of age or ability. We're proud to have won numerous awards and recognitions for being a great workplace, including being named a 2024 National "Best and Brightest Companies to Work For!" and the Great Place to Work Certification for 2025/2026.Job SummaryAs a Customer Service Specialist – Self-Determination Support, you'll work on a team to deliver exceptional customer service to people self-directing their care and other stakeholders. You'll be responsible for making and receiving phone calls, entering information into databases, preparing and sending documents, and ensuring compliance standards are met. You'll also have the opportunity to collaborate with your team to resolve issues and identify strategies for reducing errors. Key Responsibilities* Make and receive phone calls to support external and internal stakeholders* Enter information into databases, such as a call log, for effective record keeping* Prepare and send documents via DocuSign or email* Ensure the proper naming and saving of documents in the document management system* Assist customers in returning documents* Manage DocuSign accounts and support issues from the operations staff and customers* Ensure all compliance standards are met for audit purposes* Timesheet reviewing and time tracking* Accurately and efficiently complete payroll checklists for assigned agencies* Work with your team leader to identify strategies for reducing errors* Collaborate with your team to resolve rejected timesheet issuesEssential Qualifications* High School Diploma or GED required* Associate degree preferred* Excellent communication and interpersonal skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong problem-solving and analytical skills* Ability to maintain confidentiality and handle sensitive informationPreferred Qualifications* Previous experience in customer service or a related field* Knowledge of DocuSign and document management systems* Experience working in a call center or similar environment* Ability to work independently and as part of a teamSkills and Competencies* Excellent communication and interpersonal skills* Strong problem-solving and analytical skills* Ability to work in a fast-paced environment and prioritize tasks effectively* Strong attention to detail and ability to maintain accuracy* Ability to maintain confidentiality and handle sensitive information* Strong teamwork and collaboration skills* Ability to adapt to changing priorities and deadlinesCareer Growth Opportunities and Learning BenefitsAt blithequark, we're committed to helping our employees grow and develop their careers.We offer a range of training and development opportunities, including:* On-the-job training and mentorship* Professional development programs and workshops* Opportunities for advancement and career growth* A culture that values learning and innovationWork Environment and Company CultureOur operations team strives to create a work environment that is trust-based, autonomous, and fun. We believe that everyone can contribute and that the best employees are intrinsically motivated. We value excellence, but we won't micromanage to achieve it.If you're self-motivated, we'll give you the freedom to succeed on your own. Compensation, Perks, and Benefits* Competitive hourly rate of $17.00 per hour* Generous paid time off and parental leave* Comprehensive benefits package, including health insurance, dental insurance, and vision insurance* 401(k) matching program* Referral program* Opportunities for advancement and career growthWhat Culture & Belonging Means at blithequarkAt blithequark, we're committed to creating a workplace that is welcoming and inclusive.We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. We recognize that our diversity makes us stronger and drives innovation, ultimately helping us achieve our mission of self-determination. Job TypeFull-timeExpected Hours40 – 45 hours per weekShift8 hour shift, day shiftWork LocationIn personApplication Question(s)Are you able to work a schedule of Monday to Friday, from 8am to 6pm? If you're passionate about delivering exceptional customer service and want to join a company that values its employees, then to become a Customer Service Specialist – Self-Determination Support at blithequark.