Experienced Customer Support Representative – Financial Services Industry

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Support Representative in our Covington site. At blithequark, we're committed to empowering our customers to achieve their financial goals and dreams. As a Customer Support Representative, you'll play a vital role in helping our clients navigate the complexities of the financial services industry, providing expert guidance and support every step of the way.Whether it's answering questions about 401k account balances, assisting with withdrawals or loans, or simply offering education and resources, you'll be the go-to expert for our customers. ACareer Springboard to SuccessAs a Customer Support Representative at blithequark, you'll have the opportunity to develop your skills and knowledge in a supportive, collaborative environment. Our comprehensive training program will equip you with the tools and expertise needed to excel in this role, and our commitment to investing in your growth and development will help you advance your career.What to ExpectAs a new Customer Support Representative, you'll embark on a 14-week training journey, where you'll learn about the financial services industry, develop your skills, and gain new experiences. Here's a snapshot of what you can expect:* Training Cohort: Join a dynamic group of associates for the first 14 weeks, where you'll learn the fundamentals of the financial services industry, develop your skills, and gain new experiences. * Customer Calls: Progress from basic customer calls to more sophisticated calls related to our clients' 401k plans, honing your skills and expertise along the way.* Team Activities: Enjoy dedicated time to participate in team activities, receive well-being support, and career coaching, ensuring you're equipped to succeed in this role. * Rewards & Recognition: Celebrate your achievements as you progress through the program, recognizing your hard work and dedication. * Flexible Work Arrangements: Enjoy the opportunity to work extra hours based on business needs and your availability, with a full-time hourly phone position that offers flexibility and autonomy. The Skills You BringTo succeed as a Customer Support Representative at blithequark, you'll need to possess a unique blend of skills and qualities, including:* Effective Communication: Establish rapport and relationships through clear, concise communication, demonstrating empathy and professionalism in every interaction.* Adaptability & Flexibility: Thrive in a dynamic environment, balancing work from the office and home, overtime, and other demands. * Basic Technology Proficiency: Navigate and troubleshoot basic technology issues or systems, ensuring seamless customer experiences. * Problem-Solving: Handle a variety of situations and conversations, driving towards resolutions that meet the needs of all parties involved. * Self-Motivation & Social Skills: Bring energy and passion to the team, demonstrating strong social skills and a self-motivated attitude.The Value You DeliverAs a Customer Support Representative at blithequark, you'll deliver exceptional value to our customers, including:* Passion for Helping Others: Demonstrate a genuine passion for helping people, providing expert guidance and support every step of the way. * Continuous Learning: Embrace continuous learning, applying new concepts and using training and experience to assist with decision-making. * Outstanding Customer Service: Provide exceptional customer service and communication via voice or digital channels, ensuring every interaction is positive and memorable.Our Investments in YouAt blithequark, we're committed to investing in your growth and development, offering a comprehensive range of benefits and perks, including:* Maternal and Parental Leave: Support for new parents, ensuring they can balance work and family responsibilities. * Tuition Reimbursement: Opportunities for professional development and education, helping you advance your career. * Student Loan Assistance: Support for student loan repayment, reducing financial burdens and increasing peace of mind.*401(K) 7% Match: A generous retirement savings plan, helping you build a secure financial future. * Health Insurance:Comprehensive health insurance, ensuring you and your loved ones have access to quality healthcare. * Dental Insurance: Additional dental insurance, protecting your oral health and well-being. * Vision Insurance:Comprehensive vision insurance, ensuring you can maintain your eye health and vision. * Disability Insurance: Support for unexpected events, providing financial security and peace of mind.* Paid Time Off: Generous paid time off, allowing you to recharge and relax. * Commuter Benefit Program: Support for transportation costs, reducing expenses and increasing convenience. * Backup Dependent Care: Support for dependent care, ensuring you can balance work and family responsibilities. * Charitable Match: Opportunities for charitable giving, supporting causes that matter to you. * Concierge Services: Personalized support and assistance, making your life easier and more convenient. * Wellness Program:Comprehensive wellness program, promoting physical and mental well-being.* Fitness Reimbursement: Support for fitness and wellness expenses, helping you maintain a healthy lifestyle. Shifts and HoursAs a Customer Support Representative at blithequark, you'll work Monday through Friday, with training hours from 8:30am to 5:00pm EST. Post-training, you'll be required to work an 8-hour shift between 8:30am and Midnight EST. Certifications* Customer Service:This role requires a strong background in customer service, with a focus on delivering exceptional experiences and resolving complex issues.Hybrid Working ModelAt blithequark, we offer a hybrid working model that blends the best of both onsite and offsite work experiences. While working onsite is essential for our business strategy and culture, we also value the benefits of working offsite. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a blithequark office. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join blithequark's team of dedicated professionals.to become a Customer Support Representative and embark on a rewarding career journey with us!