Experienced Customer Support Representative – Blithequark's Hybrid Work Environment

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further than Blithequark, a leading organization dedicated to providing innovative solutions and unparalleled customer experiences. We are seeking an experienced Customer Support Representative to, working in a hybrid setting that combines the benefits of in-office collaboration with the flexibility of remote work. About BlithequarkBlithequark is a forward-thinking organization that values innovation, collaboration, and customer satisfaction above all else.Our team is comprised of talented individuals from diverse backgrounds, united by a shared commitment to excellence and a passion for making a meaningful impact. As a Customer Support Representative at Blithequark, you will be an integral part of our customer-facing team, working closely with internal departments to ensure seamless communication and exceptional service delivery. Key ResponsibilitiesAs a Customer Support Representative at Blithequark, your primary responsibilities will include:* Serving as a liaison between customers and internal departments, ensuring customer satisfaction and resolving product-related problems and questions* Answering incoming customer calls, responding to inquiries, and providing technical support as needed* Assisting customers with order status, product information, and pricing, while maintaining a high level of accuracy and attention to detail* Informing customers of standard procedures and following up to ensure customer satisfaction* Following a standardized order entry process to ensure 100% accuracy for all orders, as defined by Blithequark* Initiating and tracking documentation to authorize and direct work according to customers' contractual obligations* Demonstrating a high level of customer satisfaction, honesty, and integrity, while living the Blithequark brand and fostering true friendships with customers* Building relationships and fostering teamwork with fellow team members, leadership, and individuals within other departmentsEssential QualificationsTo succeed in this role, you will need:* 2+ years of work experience in a customer-facing or customer support role* High school diploma or equivalent* Basic reading and math skills, with the ability to adhere to safety-related issues, including good housekeeping, ergonomics practices, documentation, and team concepts* Ability to effectively demonstrate knowledge of modern office procedures, including the use of personal computers, fax machines, and copy machinesPreferred QualificationsWhile not required, we prefer candidates with:* PC literacy and experience with ERP systems, such as JDE, SAP, Sales Force, or Genesis* Customer service experience, with a strong track record of delivering exceptional service and building customer loyaltySkills and CompetenciesTo excel in this role, you will need to possess:* Excellent communication and interpersonal skills, with the ability to effectively interact with customers, internal departments, and team members* Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and provide accurate solutions* High level of accuracy and attention to detail, with the ability to maintain 100% accuracy in order entry and documentation* Ability to work in a fast-paced, dynamic environment, with a high level of adaptability and flexibility* Strong teamwork and collaboration skills, with the ability to build relationships and foster a positive, supportive team cultureCareer Growth Opportunities and Learning BenefitsAs a Customer Support Representative at Blithequark, you will have access to:* Ongoing training and development opportunities, including workshops, webinars, and coaching sessions* Opportunities for career growth and advancement, with a clear path for professional development and advancement* A dynamic, supportive work environment that encourages collaboration, innovation, and continuous learning* A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time offWork Environment and Company CultureBlithequark is committed to creating a positive, inclusive work environment that values diversity, equity, and inclusion.Our hybrid work model combines the benefits of in-office collaboration with the flexibility of remote work, allowing you to balance your work and personal life while contributing to a dynamic, fast-paced team. We prioritize work-life balance, employee well-being, and professional development, offering a range of benefits and perks to support your success. Compensation, Perks, and BenefitsAs a Customer Support Representative at Blithequark, you can expect:* Competitive salary and benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off* Opportunities for career growth and advancement, with a clear path for professional development and advancement* A comprehensive benefits package, including employee assistance programs, flexible spending accounts, and more* A dynamic, supportive work environment that encourages collaboration, innovation, and continuous learningIf you are a motivated, customer-centric individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you! !