Experienced Full Stack Customer Service Coordinator - Collections (Bilingual Spanish) - Work from Home Opportunity

Are you a customer service professional with a passion for delivering exceptional experiences and a knack for problem-solving? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an Experienced Full Stack Customer Service Coordinator - Collections (Bilingual Spanish) to of dedicated professionals who are changing the face of banking for good. About blithequarkAt blithequark, we're more than just a bank - we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers.We believe that everyone deserves to be treated with compassion, respect, and understanding, and we're committed to providing exceptional service that exceeds our customers' expectations. Our team is made up of talented individuals from diverse backgrounds and experiences, and we're united by a shared sense of purpose: to make banking better for every customer. The RoleAs an Experienced Full Stack Customer Service Coordinator - Collections (Bilingual Spanish), you'll be the voice of blithequark, advocating for our customers and delivering exceptional service that deepens relationships and loyalty to our brand.You'll be responsible for:* Providing top-notch customer service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner* Investigating customer concerns, identifying trends, and implementing process improvements to enhance the customer experience* Collaborating with other customer service advocates to share knowledge, best practices, and resources to ensure seamless support for our customers* Supporting the development of new processes and procedures to improve customer satisfaction and loyalty* Participating in ongoing training and development to stay up-to-date on industry trends, products, and servicesWhat We're Looking For* A high school diploma, GED, or equivalent certification* At least 2 years of customer service experience, with a proven track record of delivering exceptional service and resolving complex issues* Fluency in Spanish and English, with excellent communication and interpersonal skills* Experience working in a call center or customer-facing environment, with a strong understanding of customer service principles and practices* Ability to work independently and as part of a team, with a strong sense of accountability and ownership* Strong problem-solving and analytical skills, with the ability to think critically and creatively* Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines* A positive attitude, with a strong commitment to delivering exceptional service and exceeding customer expectationsWork from Home Requirements* A secure home office environment that is free from background noise and distractions* A reliable private internet connection that is not supplied via cellular data or hotspot* A private network that is password protected, with ownership or line of sight to every device on the network* Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)* Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions* ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredBenefits and Perks* A comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being* Flexible schedule options, paid time off, paid training and development, tuition reimbursement, and backup childcare* A 401K and Stock Purchase Plan to help you save for your future* A supportive and inclusive work environment that values diversity, equity, and inclusion* Opportunities for career growth and advancement, with a focus on developing your skills and expertiseIf you're a motivated and customer-focused professional who is passionate about delivering exceptional service, we want to hear from you!Please apply including your resume and a cover letter that outlines your experience, skills, and qualifications. We can't wait to hear from you! Equal Opportunity Employerblithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.AccommodationsIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact blithequark Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Technical SupportFor technical support or questions about blithequark's recruiting process, please send an email [email protected] does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.NoteCapital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).