Experienced Customer Support Agent – TurboTax Online Support Team at blithequark

Are you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you! blithequark is seeking highly motivated and enthusiastic Customer Support Agents to join our TurboTax Online Support Team. As a key member of our team, you will play a vital role in providing exceptional customer service to our valued clients, ensuring their TurboTax experience is seamless and stress-free. About blithequarkblithequark is a leading provider of innovative tax solutions, dedicated to making tax season a breeze for individuals and businesses alike.Our team of experts is passionate about delivering exceptional customer experiences, and we're committed to empowering our employees to grow and succeed in their careers. As a blithequark team member, you'll enjoy a dynamic work environment, opportunities for professional growth, and a comprehensive benefits package. Role Highlights* Earn a competitive hourly rate of $18.50¹, with opportunities to earn additional income through our Turbo Bonus Boost program* Enjoy a flexible schedule, with the ability to work from home and set your own hours between 8am EST and 12am midnight EST, Monday to Sunday* Participate in our fast 20-hour certification program, which includes a $310 bonus for completing the program as a TurboTax Product Expert³* Work with a supportive team, including a Subject Matter Expert (SME) and a Marketplace Performance Specialist (MPS) who will guide and advocate for you throughout your career* Take advantage of our comprehensive training program, which will equip you with the skills and knowledge needed to excel in your roleKey ResponsibilitiesAs a Customer Support Agent on our TurboTax Online Support Team, you will be responsible for:* Providing exceptional customer service to our valued clients, responding to their questions and concerns in a timely and professional manner* Assisting customers with basic navigation, downloading, logging in, importing documents, printing, and filing, as well as answering basic tax questions* Collaborating with our team of experts to resolve complex issues and provide innovative solutions to our customers* Participating in our certification program, which will equip you with the skills and knowledge needed to excel in your role* Building strong relationships with our customers, understanding their needs, and driving innovation to provide top-notch serviceEssential QualificationsTo be successful in this role, you will need to possess:* Excellent communication and interpersonal skills, with the ability to articulate solutions clearly and empathetically* A strong ability to understand and empathize with our customers' needs, while driving innovation and providing top-notch service* A positive and enthusiastic attitude, with a passion for helping others* Basic computer skills, with the ability to navigate our systems and software* A flexible schedule, with the ability to work a minimum of 30 hours per week, with opportunities to work morePreferred QualificationsWhile not required, the following qualifications are highly desirable:* Previous experience in customer service or a related field* Knowledge of tax software or accounting principles* Strong problem-solving skills, with the ability to think critically and outside the box* Experience working in a fast-paced environment, with multiple priorities and deadlinesSkills and CompetenciesTo succeed in this role, you will need to possess the following skills and competencies:* Excellent communication and interpersonal skills* Strong problem-solving skills, with the ability to think critically and outside the box* Ability to work in a fast-paced environment, with multiple priorities and deadlines* Strong attention to detail, with the ability to accurately and efficiently process customer requests* Ability to work collaboratively as part of a team, with a positive and enthusiastic attitudeCareer Growth Opportunities and Learning BenefitsAs a blithequark team member, you'll enjoy a range of career growth opportunities and learning benefits, including:* Comprehensive training program, which will equip you with the skills and knowledge needed to excel in your role* Opportunities for professional growth and advancement, with a clear career path and development plan* Access to our online learning platform, which offers a range of courses and training programs to help you develop new skills and knowledge* Collaborative and supportive work environment, with a team of experts who are passionate about delivering exceptional customer experiencesWork Environment and Company CultureAs a blithequark team member, you'll enjoy a dynamic and supportive work environment, with a range of benefits and perks, including:* Flexible schedule, with the ability to work from home and set your own hours* Comprehensive training program, which will equip you with the skills and knowledge needed to excel in your role* Collaborative and supportive work environment, with a team of experts who are passionate about delivering exceptional customer experiences* Access to our online learning platform, which offers a range of courses and training programs to help you develop new skills and knowledge* Opportunities for professional growth and advancement, with a clear career path and development planCompensation, Perks, and BenefitsAs a blithequark team member, you'll enjoy a range of compensation, perks, and benefits, including:* Competitive hourly rate of $18.50¹* Opportunities to earn additional income through our Turbo Bonus Boost program* Comprehensive training program, which will equip you with the skills and knowledge needed to excel in your role* Flexible schedule, with the ability to work from home and set your own hours* Collaborative and supportive work environment, with a team of experts who are passionate about delivering exceptional customer experiences* Access to our online learning platform, which offers a range of courses and training programs to help you develop new skills and knowledge* Opportunities for professional growth and advancement, with a clear career path and development planConclusionIf you're a people person with a passion for helping others, and you're looking for a dynamic and supportive work environment, we encourage you to apply for this exciting opportunity to join our TurboTax Online Support Team at blithequark.As a key member of our team, you'll play a vital role in providing exceptional customer service to our valued clients, ensuring their TurboTax experience is seamless and stress-free. to take the first step towards a rewarding and challenging career with blithequark!