Experienced Full Stack Product Manager – Customer Experience and Innovation

Are you a seasoned product manager with a passion for driving innovation and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark. As a leading entertainment company, blithequark is committed to providing our customers with the best possible experience. Our Customer Service (CS) team is at the forefront of this effort, working tirelessly to ensure that our customers have a seamless and enjoyable experience when interacting with our platform.To support this mission, we're seeking an experienced Product Manager to lead and oversee the development of our contact center stage, driving innovation and growth in our customer support capabilities. About blithequarkAt blithequark, we're passionate about delivering exceptional entertainment experiences to our customers. With over 200 million subscribers worldwide, we're one of the leading entertainment companies in the world. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry.We're proud of our culture, which values creativity, collaboration, and a passion for excellence. Job SummaryAs a Product Manager at blithequark, you'll be responsible for driving the development of our contact center stage, working closely with cross-functional teams to deliver exceptional customer experiences. You'll be a key member of our CS Innovation team, responsible for ensuring that our customer support capabilities are aligned with our business goals and customer needs. This is a senior role, requiring a high degree of autonomy and leadership, but also a willingness to collaborate and work closely with others.Key Responsibilities* Develop and execute product roadmaps for our contact center stage, working closely with design, engineering, and data science teams to deliver exceptional customer experiences. * Collaborate with our customer support teams to understand their vision and challenges, and develop solutions that meet their needs. * Manage the development and deployment of new features and enhancements, working closely with our engineering and design teams. * Work with our data science team to develop and implement data-driven solutions that improve customer experiences.* Develop and maintain relationships with our external partners and vendors, ensuring that our contact center stage is aligned with industry best practices. * Stay up-to-date with industry trends and emerging technologies, identifying opportunities to innovate and improve our customer support capabilities. * Collaborate with our business stakeholders to develop and execute business cases for new product initiatives. * Develop and maintain product documentation, including product requirements documents, user stories, and technical specifications.What We're Looking For* 2+ years of experience in product management, with a focus on customer-facing products or services. * Proven track record of delivering exceptional customer experiences, with a focus on innovation and growth. * Strong leadership and collaboration skills, with the ability to work effectively with cross-functional teams. * Excellent written and verbal communication skills, with the ability to build trust and rapport with stakeholders. * Experience working with cloud-based contact center solutions, including CCaaS, CPaaS, and UCaaS.* Experience working with CRM systems and other customer support tools. * Strong analytical and problem-solving skills, with the ability to develop and implement data-driven solutions. * Experience working in a fast-paced, dynamic environment, with a focus on innovation and growth. What We Offer* Competitive salary and benefits package. * Opportunity to work with a leading entertainment company, with a focus on innovation and customer satisfaction. * Collaborative and dynamic work environment, with a focus on teamwork and collaboration.* Professional development opportunities, including training and mentorship programs. * Flexible work arrangements, including remote work options. * Access to the latest technologies and tools, including cloud-based contact center solutions and CRM systems. If you're a motivated and experienced product manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter, outlining your experience and qualifications for this role.We can't wait to hear from you! Why Join blithequark? At blithequark, we're passionate about delivering exceptional entertainment experiences to our customers. Our commitment to innovation and customer satisfaction has earned us a reputation as a leader in the industry. We're proud of our culture, which values creativity, collaboration, and a passion for excellence. Our CultureOur culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to take ownership of their work, and to make decisions that align with our company values.We're a collaborative and dynamic team, with a focus on teamwork and collaboration. Our Benefits We offer a comprehensive benefits package, including:* Competitive salary and benefits package* Flexible work arrangements, including remote work options* Professional development opportunities, including training and mentorship programs* Access to the latest technologies and tools, including cloud-based contact center solutions and CRM systems* Collaborative and dynamic work environment, with a focus on teamwork and collaboration If you're a motivated and experienced product manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.Please submit your resume and a cover letter, outlining your experience and qualifications for this role. We can't wait to hear from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an inclusive and diverse workplace.