Experienced Customer Success Manager – East Coast

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of Automated CX Assurance Platform solutions, as our next Customer Success Manager. At blithequark, we're dedicated to helping leading brands across the globe deliver better CX with less effort, cost, and risk. Our cutting-edge platform supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring. With our solutions, enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. As a Customer Success Manager at blithequark, you'll play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. About blithequark blithequark is a global leader in the CX Assurance Platform space, trusted by the most recognizable brands across the globe to deliver customer smiles at scale. Our commitment to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB) has earned us a reputation as a forward-thinking organization. We're passionate about delivering excellence, innovating boldly, and embracing curiosity in everything we do. The Role and Responsibilities As a Customer Success Manager at blithequark, you'll be responsible for: * Owning customer outcomes and ensuring each customer receives value from our solutions throughout their lifecycle * Understanding the value of blithequark to the customer and being able to articulate that through measurable ROI back to key stakeholders and executives * Negotiating long-term renewals with keen attention to detail and with secured revenue uplift * Acting as a program manager throughout the entire customer journey, including professional services engagements * Understanding customer pain points and strategic objectives and how they can be solved with our technology * Building adoption and value plans with customers to set a long-term vision for success and growth * Delivering insights based on customer and industry usage to identify areas for improvement, optimization, and expansion * Acting as an escalation point when things are not going to plan * Organizing and hosting regular client check-in meetings, onsite visits, and Executive Business Reviews * Coordinating and managing client special requests and projects * Identifying new opportunities within our existing customer base and growing revenue opportunities; Cross-selling and Upselling Your Skills and Expertise To succeed in this role, you'll need: * Consistently delivering excellent customer experience: 5+ years of experience in a Customer Success Role * Strategic mindsight with experience managing large, multinational accounts * Ability to negotiate large, complex renewals to secure long-term contracts with standard uplifts * Confidence in presenting to senior customer executives * Strong technical acumen to add value to customer discussions and translate product strengths into business value * Strong program management skills * Strong analytical skills/ability to identify patterns and spot trends * Previous experience working in a SaaS environment, or telecoms would be a distinct advantage * Knowledge of testing, the software development lifecycle desirable * Bachelor's degree in a related discipline is desirable You Are * Organized * Process-driven * Shows initiative * Customer Focused * Articulate and confident * A communicator * A problem solver Why You Should Join Us At blithequark, you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. We're committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive, and authentic workplace. Our flexible work environment, competitive compensation, and results-oriented culture make us an attractive choice for professionals who value work-life balance and continuous growth. What We Offer * Competitive compensation and benefits package * Flexible work environment with remote work options * Opportunities for professional growth and development * Collaborative and dynamic work culture * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Comprehensive training and onboarding program If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you. Please apply including your resume and a cover letter, through our online portal. We can't wait to hear from you! Note blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to contribute their best work.