Experienced Seasonal Customer Service Team Lead for Remote Work Opportunity - Delivering Exceptional Customer Experiences in a Fast-Paced Environment

Welcome to blithequark At blithequark, we thrive in a fast-paced, lively atmosphere where working with people, solving problems, and providing exceptional service is at the heart of everything we do. As a leader in our industry, we are committed to delivering the best possible experience for our customers, and we are looking for talented individuals to as a Seasonal Customer Service Team Lead. This is a remote seasonal role, starting in October through December 2025, and we are excited to find the right person to help us drive success during this period. About the Role As a Customer Service Lead at blithequark, you will be an instrumental part of ensuring the most exceptional contact quality and service possible for our customers. You will work closely with and provide daily support to a team of Customer Service Representatives (CSRs), reporting to a Team Supervisor. Your primary objective will be to serve as a blithequark subject matter expert, providing in-the-moment coaching and support to allow the team to deliver excellent service. You will use problem-solving and people skills to support the team through multiple channels, driving productivity while monitoring incoming contact volumes, SLAs, and associated prioritization to tackle the highest priority cases first. Key Responsibilities: Provide day-to-day support, subject matter expertise, and real-time coaching for Customer Service Representatives, motivating and supporting the team to resolve customer concerns Stay present and available for the broader Customer Service team, including monitoring communications, answering questions, and providing real-time feedback via Slack and Google Hangouts Oversee the team to drive productivity through contact prioritization via queue management and adherence monitoring Provide interval updates to the team, sharing hourly progress versus SLA targets Navigate and resolve financial transactions and support vendor communications required to resolve customer concerns Serve as the first line of defense for escalations for the broader Customer Service team Approve service recovery requests and produce promo codes Stay up-to-date about the knowledge base for blithequark products, services, and policy details and updates by reviewing the Customer Service knowledge base, as well as training updates, and daily huddle announcements Work closely with the Team Supervisor to support the CSR coaching process As time permits, support answering email and other contacts; support ad hoc projects, such as Training and Quality Assurance support In partnership with your Customer Service Team Supervisor, responsible for Quality Assurance, CSAT, and Productivity for your team Promote a positive and friendly environment supporting good morale and cooperation Who You Are To be successful in this role, you are a professional with leadership skills, excellent interpersonal and communication skills, and a passion for delivering exceptional customer service. You lead by example, enthusiastically encouraging team members to follow blithequark best practices and departmental policies. You are able to take direction and quickly learn new procedures, processes, and products, and you are open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals. Essential Qualifications: A Bachelor’s degree or equivalent work experience 2+ years of experience in a Customer Service role required, with proven excellence and an overall understanding of customer satisfaction A proven track record of supporting customers with exceptional service Excellent written and verbal communication skills Detail-oriented, problem solver, promotes a positive team environment Excellent computer/software skills (Google Docs, Sheets, and Slides) Experience with Salesforce or other CRM software a plus What We Offer At blithequark, we are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits, including: Paid Sick Leave blithequark Friends and Family Discount Access to employee perks portal We also offer a competitive compensation package, with a Geo Base Salary Range of $20.84/hr to $22.71/hr, depending on location. Our Culture At blithequark, we are passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is supportive, inclusive, and fun. We believe in the power of art and design to bring people together, and we are dedicated to empowering a thriving community of independent artists to sell and scale their work. We are a team of creative and innovative individuals who are passionate about what we do, and we are looking for like-minded individuals to. If you are a motivated and experienced customer service professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, and we will be in touch with you soon. Equal Opportunity Employer blithequark is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives, and we will consider all qualified applicants for employment in accordance with all state, local, and federal laws. blithequark participates in the E-verify program.