Experienced Customer Support Executive – Crypto Finance Expert for Leading Institutions and DeFi Projects at blithequark

Introduction to blithequark and the Crypto Economy blithequark is at the forefront of building infrastructure to bring financial integrity to the crypto economy. With a strong foundation of $26m raised from tier-1 investors, including Point Nine, 1kx, Tim Draper, Alven, and Ledger Cathay, we are well-positioned to make a significant impact. Our partnerships with prominent clients such as Circle, Uniswap, and the Government of El Salvador demonstrate our commitment to excellence and our ability to collaborate with leading names in the industry. As a pioneer in the crypto finance space, blithequark recognizes the importance of exceptional customer support in driving success. We are seeking a highly skilled and crypto-native Customer Support Executive to, providing top-notch support to our clients and helping them navigate the complexities of crypto finance with confidence. The Role and Opportunity As a Customer Support Executive at blithequark, you will be an integral part of our Customer Operations team, working closely with leading institutions, stablecoin issuers, and DeFi projects to ensure they get the most out of our enterprise-grade back office platform. This is not just a role about answering tickets; it's about becoming the go-to expert for our customers, guiding them through complex issues, and shaping how we scale our Customer Operations. Your expertise and passion for crypto finance will enable you to deliver fast, empathetic, and effective support, making a tangible impact on our customers' success. You will have the opportunity to partner with our Product, Engineering, and Sales teams to resolve issues, surface customer insights, and influence the development of our platform. Key Responsibilities Deliver fast, empathetic, and effective support to our customers via various channels, including Plain, ensuring timely resolution of complex issues. Collaborate with our Product, Engineering, and Sales teams to resolve issues, share customer insights, and drive product improvements. Report bugs, share feature requests, and champion the customer's voice in product discussions, ensuring that our platform meets the evolving needs of our clients. Develop deep product expertise and help teammates with best practices and workarounds, contributing to the growth and development of our Customer Operations team. Own projects that improve our processes, documentation, and help center experience, driving measurable improvements to time to resolution and customer confidence. Drive initiatives that enhance customer satisfaction, loyalty, and retention, leveraging your expertise and creativity to identify opportunities for growth and improvement. Essential and Preferred Qualifications To succeed in this role, you should be a crypto-native individual with a strong understanding of the crypto economy and its complexities. You should be able to walk through an on-chain transaction, such as on Etherscan, and have a solid grasp of crypto finance concepts. We are looking for someone who thrives on complexity over volume, is comfortable owning a tough ticket for days if needed, and communicates clearly and effectively in remote settings. You should have excellent customer communication skills, enjoy digging into technical details, and be coachable, taking ownership and showing initiative in your work. Bonus experience with accounting, reconciliation, or finance workflows would be highly beneficial, as would experience working with leading names in stablecoins, DeFi, and banking. Skills and Competencies Crypto-native with a strong understanding of the crypto economy and its complexities. Excellent customer communication skills, with the ability to communicate complex technical information in a clear and concise manner. Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions. Ability to work effectively in a remote setting, with a strong bias to action and a willingness to over-communicate. Coachable, taking ownership and showing initiative in your work, with a strong desire to learn and grow. Experience working with tools such as Plain, Linear, Excel, Notion, and Slack, with the ability to quickly adapt to new technologies and systems. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Support Executive, you will have access to a wide range of learning opportunities, including mentorship, structured feedback, and training programs. You will be able to develop your skills and expertise in crypto finance, customer support, and product development, with opportunities to take on new challenges and responsibilities as you grow. Our team is passionate about crypto finance and is dedicated to making a positive impact on the industry. You will be part of a dynamic and collaborative environment, with a strong focus on innovation, creativity, and customer satisfaction. Work Environment and Company Culture blithequark is a remote-first company, with an optional office in London. We believe in flexibility and autonomy, allowing our team members to work in a way that suits them best. Our culture is built on a foundation of trust, respect, and open communication, with a strong emphasis on collaboration, innovation, and customer satisfaction. We are a diverse and inclusive team, with a passion for crypto finance and a commitment to making a positive impact on the industry. We believe in fostering a culture of learning, growth, and development, with opportunities for professional growth and advancement. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our team members. These may include: Competitive salary and bonus structure. Comprehensive health and wellness program, including mental health support and access to fitness classes. Flexible working hours and remote work options, with the ability to work from anywhere in the world. Opportunities for professional growth and development, including training programs, mentorship, and access to industry events. Access to a range of tools and technologies, including Plain, Linear, Excel, Notion, and Slack. A dynamic and collaborative work environment, with a strong focus on innovation, creativity, and customer satisfaction. Conclusion If you are a crypto-native individual with a passion for customer support and a desire to make a positive impact on the crypto finance industry, we would love to hear from you. As a Customer Support Executive at blithequark, you will have the opportunity to work with leading names in stablecoins, DeFi, and banking, helping them navigate the complexities of crypto finance with confidence. With a competitive compensation package, a range of perks and benefits, and opportunities for professional growth and development, this is an exciting opportunity to join a dynamic and innovative team. to take the first step in your journey with blithequark and become a part of our mission to bring financial integrity to the crypto economy.