Experienced Customer Success Manager – Accelerate Sales Growth and Customer Success at blithequark

Are you a seasoned Customer Success professional with a passion for driving sales growth and customer success? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a cutting-edge AI-driven, live conversation platform that's revolutionizing the sales industry. As a Customer Success Manager at blithequark, you'll play a critical role in empowering our customers to connect with their prospects in a more personal, human way. About blithequark blithequark is on a mission to accelerate sales teams by empowering salespeople to achieve more. Our innovative platform uses AI-driven technology to accelerate sales efficiency, speed up pipeline growth, and lower customer acquisition costs for companies of all sizes. With blithequark, sales teams see consistent conversations, more meetings booked, and shorter rep ramp time – all while having fun and not burning out. We're a remote-first company that values flexibility, autonomy, and collaboration, and we're excited to hire an empowered, talented community to support our next growth phase. Our Vision At blithequark, our vision is to be an iconic company that makes work more human, meaningful, and connected. We believe that technology should augment human relationships, not replace them. Our platform is designed to help sales teams build deeper connections with their customers, and we're committed to creating a work environment that reflects those values. The Customer Success Team's Mission The Customer Success Team at blithequark exists to empower our customers to connect with their prospects – and each other – in a more personal, human way. We partner with customers to understand their business, proactively solve challenges, and fuel innovation and transformation using blithequark. Our goal is to ensure that our customers don't just use our platform – they thrive with it. Key Responsibilities As a Customer Success Manager at blithequark, you'll own the entire post-sale customer journey, from onboarding and adoption to expansion and renewals. Your responsibilities will include: * Becoming a strategic advisor for your customers by understanding their goals, success metrics, and growth initiatives * Helping customers unlock the full value of blithequark through best practices, proactive guidance, and tailored solutions * Building deep relationships with key stakeholders, including executives, across your accounts * Identifying risks early and rallying internal teams to ensure successful outcomes * Staying up-to-date on blithequark's product and helping customers adopt new features with confidence * Delivering consistent communication on customer health, goals, and progress * Creating internal and external documentation, including customer success stories, onboarding templates, and best practices * Managing a portfolio of customers, driving retention and growth Must-Have Qualifications To succeed in this role, you'll need: * 3+ years of experience in a Customer Success role at a tech or SaaS company * Familiarity with sales engagement tools like Salesforce, Outreach, Salesloft, etc. * A track record of driving high renewal rates and uncovering upsell opportunities * Technical aptitude and curiosity – you love learning how products work and sharing that knowledge * Experience working cross-functionally to deliver customer outcomes * Strong communication skills, both written and verbal * Comfort with ambiguity and energized by a fast-paced, start-up environment * Passion for standardized processes that scale * A heart for customer success and a mind for strategic growth Nice-to-Have Qualifications While not required, a background in Sales Development or a related sales function would be a plus. Benefits As a Customer Success Manager at blithequark, you'll enjoy a range of benefits, including: * Flexibility to work anywhere in the US * Flexible Vacation Policy * blithequark Days Off (1st Friday of every month, Holiday Break at the end of the year, and many additional observed holidays) * 90% coverage for employees and dependents for healthcare, dental, and vision insurance plans * Parental leave * Life Insurance, Accidental Death Disability coverage * Meaningful stock options in blithequark * $1k equipment reimbursement for work-related items that's yours to keep * Company laptop * Company retreats and meetups for all employees to connect in person * Company ERG – Women Of blithequark (WOO) Equal Opportunity Employer blithequark is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [email protected]. Ready to Join the blithequark Team? If you're a motivated, customer-focused professional with a passion for driving sales growth and customer success, we'd love to hear from you. to join the blithequark team and be a part of our mission to make sales human again through conversations.